Embassy Suites by Hilton Cleveland Rockside

Spacious, easy to get to it. Breakfast delicious omelette

Our room 507 bathroom ceiling was peeling. Maybe the exhaust fan did not work?

I did like the location it seemed to be centrally located for everything we wanted to do. Breakfast was good and the omelette bar was amazing

My room was not clean. We found a fork by the door. Large gold confetti around the beds. The TV remote was broken. We asked for it to be replaced and they said that they were going to do that while we were out. We arrived after they had said that they replaced it and it was still broken. There was shredded plastic around the bathtub and underneath the sink which I had no problem picking up upon arrival. The sink for the wet bar was leaking. There is a large spotlight on the hotel and shined into our room making it difficult to sleep. I understand that's not on the staff just poor planning upon the builders. But we stayed in room 331 so I would advise staying away from that area. There's an ice machine on every floor but the third floor which was the floor I was on. We had a sleeping in do not disturb sign on our door and upon arriving on Saturday from our adventures we had new linens on the sink, our drawers were open, and our closet was open. Luckily nothing was removed I think somebody was just being nosy. Shower pressure was disappointing and the water seemed to never fully warm up even on high. Upon Monday morning we couldn't get on the internet like we were no longer a guest luckily we were checking out so it wasn't that big of a deal. However housekeeping knocked on the door and then just walked in. Despite me saying we're in here and I was trying to get to the door. When the housekeeping guy saw us he said it was marked vacant and continued to grab garbage. I appreciate a breakfast room being kept clean. I would suggest not walking away from your food to get a spoon fork or refresher on your drink because they will throw your food away. I have been trying to talk to the general manager since Monday June 1st and he's either not in there or the phone rings busy for so long I give up. They are very receptive to answering you through text messaging while you are staying there. The pool was cloudy and cold. The spa has been filled in.

Beautiful place, rooms are clean, breakfast is top notch, town is small, safe, no traffic. Local restraunt Thai Gourmet was amazing.

TVs a bit outdated (only sat)

Comfortable bed I like the omelette station and the service

Towels were dirty.

Nice and clean. And I love the pool.