Embassy Suites by Hilton Cleveland Rockside

service

The Breakfast is going down hill. They used to have bacon with breakfast. on this trip they ran out of eggs and made you wait on a long omelette line. they were not on top of keeping up on hot water, utensils and plates.

The rooms need updating. The hotel and restaurant are nice, but they need to work on the rooms and the furnishings in them no more carpets

Very friendly staff, surprisingly comfy bed! I rarely sleep well in hotels, but got a great night's sleep here!

No complaints!

Plenty of space

One of the bartenders were rude, one bartender came up to us said take your time we will be closing but you guys are fine, 2 mins later a rude bartender came up and said you can’t be here we closed. Also our room was like sitting in the sun all night, the external lighting is placed in a way it points directly at the windows of the hotel. The lights should be closer to the building and pointing straight up

Clean

The man watching the pool needs to learn how to talk to people with disrespect. An Omni’s f mistake was made. I’m not a thug from the street. His attitude and how he spoke to me in front of my grand children was. Dry disrespectful.