Comfort Inn Crystal Lake - Algonquin

Everything

Nothing

The personnel were very nice

The beds suck, had to go to the chiropractor upon returning home. They ran out of many food items for breakfast. The only elevator stopped working 2 days before the end of our stay. When we asked to speak to the manager requesting the last night’s stay be refunded, we were told the manager was not there and to send an email, but not to expect a response. We checked out and did not stay the last night. Just another reason we may stop traveling all together. This experience is beginning to become the norm since 2020.

Very clean. Recently remodeled. Conveniently located for our purposes. Pet friendly.

No complaints.

Complete money grab, hotel management and owner do not know anything about guest service nor do they care. Choice Hotel Corporate no better. I wouldn't stay here if you paid ME.

The pool

The flies in our room, not getting fresh towels daily, a non working phone and the hallway and elevator smelling like pot. When I called to enquire about getting towels the front desk said I had to come and get them. I said oh really, that's my job then he said do you just need towels, I said yes and he said I can do that. Was not very happy. We spent over $300 for two nights. I won't stay there again.

Great value! Everything's clean and nice, fresh coat of paint, well maintained. Breakfast was fantastic!

There wasn't anything we didn't like