Comfort Inn Crystal Lake - Algonquin

Staff was courteous

all was fine

Na

Great clean place thank you

They allowed dogs and had a place for them to go outside.

We picked this particular hotel because of the indoor pool for my kids. They did not inform anyone that the pool was going to be worked on during our stay, so we only had the pool for 2 days out of our 6 day stay! Our garbage needed to be empty and our toilet stopped working. I notified them in the morning and requested service. We were out all day and when we returned, it wasn't dealt with. When I called down to the front desk I was informed maintenance and housekeeping were gone for the day. They couldn't even get me a plunger to try to fix the issue ourselves. Our option was to move to another room.

Clean, quiet and safe. Nice selection of items for breakfast.

The hotel was dirty. It was under construction and it was unsafe to walk down our hallway. Most of the rooms on our hallway were under construction with no knobs on doors, doors wide open, no room numbers on doors. It felt unsafe as anyone could be waiting inside the empty rooms to jump out at anyone walking down the hall. Anyone could access the hallway using the stairs or elevator. There was no security. Non-guests could access all parts of the hotel.

The property was fine. Thank you

Staff was very nice and helpful. Don’t start cleaning until 11 so nobody is banging around and waking u up early. Would definitely recommend. Key wasn’t working on multiple occasions. Other than that no complaints about anything