Comfort Inn & Suites Berea

Not super clean- cobwebs and some trash found in our room. Carpet coming up in spots. Shower didn’t feel too cleaned either, towels were rough and very thin. Comfortable beds though

No bath towels, very thin bedding and towels, tired, over priced

The room we were given had an open electrical box in the bathroom. We reported and property person said we’ll report it. No concern about our safety.

The hotel is definitely “you get what you pay for” as far as the listed accommodations and overall environment that is expected. All was well until my husband and I went down to breakfast only to be greeted by the 3rd shift employee completely out of her mind, passed out on the counter while standing up. This was at 7 am and she stayed that way for at least 10 mins. I only recorded roughly 60 secs. When I brought this to the attention of staff upon checking out, the lady who stated she was the manager said that “her back has been hurting” while the male employee just shrugged it off, not even an apology. I haven’t even mentioned the reaction from my 2 young children who we both genuinely shocked. I’ve tried to reach out to someone, yet no one has been filling to help. This is the 2nd I”incident” I’ve had booking with hotels.com . Not even a week ago, due to a glitch with the hotels.com app after clicking reserve room for another choice hotels hotel room, the date was changed from that day I was booking to the end of July. After spending hours on the phone trying to get this resolved, I haven’t received any response for either of these issues. I’ll try to attach the video.

Friendly check in! Beautiful room!

The staff was good when I arrived. The room was nice. The next morning, the staff didn't arrive until 7:20am. The phone rang a long, long time before that, and guests were waiting to talk with them for 20 mins. My room was nice, but the phone and the alarm clock were not plugged in. There was a refrigerator, but no freezer, although it appeared to have space for one, just not cold enough. The hotel is in a good location, although when I booked the room, I thought it was in London, KY, since I was looking for hotels in London. Teaches me to pay closer attention.

Gym, quiet, breakfast was very good

Overall a great place to stay for the night . Impressive breakfast options and the kids loved the pool. Decent sized rooms, nice bathrooms and comfy beds

Great service! Great breakfast!

The bed and pillows are very comfy. Fridge kept coffee creamer cold til checkout. Normal and very clean bathroom. Decent water temp and pressure for shower. Breakfast looked good but did not eat. Coffee was standard for the chain. I liked the plants in pots and garden as a nice touch. I am not sure if it is advertised but they have an Electric charging station in lot. Excellent location!