Red Mountain Resort

5 stars to the guest room amenities, all staff members including front desk, spa reception, and Canyon Breeze. 5 stars to outstanding fitness rooms and instructors. MELT with Kim W. (reduce muscular soreness+) and the Puebloan pottery class were standouts. SPA treatments were done by highly skilled and caring providers (shout out to Michella, Cody, Nancy and Trevor). 5 stars for the plants landscaping which allowed for great viewings from the flowering plants to the lizards and avian life. 5 stars dog friendly 4.5 stars Sagestone Spa and Canyon Breeze restaurant. >The spa had great relaxing lounge+views. Shower+steam rooms clean with ample supplies of products. >The restaurant had great service and delicious food (don't skip the desserts!) and gluten free selections. No menu changes across 4 evenings and no daily specials on weekend as were told. 3 stars to administration and computerized systems as were lacking; poor & mis-communications while onsite and advance booking difficulties for treatments. 2 stars Canyon Counter cafe; very limited selection with common items out of stock. Wishes: -recycling bins -trail maintenance eg from rain washouts for easier walking -outfitters open after dinner and with XL or better women sizes -other spa amenities between treatments like IR or dry sauna, stretching room, private pool or hot tub (there's a nearby so-called spa pool where noisy families also gather). Some above items might improve during the high season?

Resort was bought out by Black Desert Resort (going up down the street) owners, and it's clear they don't care about what happens here. The spa is exceptional and the hiking guides were excellent. Beautiful views. Children are supposed to only be allowed in one of the pools and quiet hours/areas are supposed to be respected. There were screaming children during the entirety of my stay, including in the adults only pool. I love kids, but was looking forward to peace and quiet on this trip. The food was sub-par at the absolute best. It is clear they did not wash any lettuce for the salads and the cooks aren't making pasta properly. Moldy raspberries were put out for breakfast. When I asked for fruit at lunch I was told "they lock it up in a special fridge I can't get into" by the waiter. Rooms were fairly nice. Very deep bathtub making it difficult to get into the shower, although there are grab bars available to assist. Maid service does not come often, and there are signs stating this. Processes and schedules were not explained well at check in.

Nice

The property was beautiful and in a close location to the Tuacahn Ampitheater.

Resort location peaceful. Spa and class quality were very good.

Room was very expensive for what it was. It was clean, but about a 2.5-3 star room quality. Every activity on the resort is extra - (under the new ownership) previously included classes are no longer free to attend and every class ranges between $20-$180 on top of the $1500. room for 4 days. There were very few classes offered in the afternoons or evenings when I could do them. Looked like maybe there were more things offered during the week. You can forgive the room if there was anything else to do at the resort. If you want a nice room stay nearby and book a spa day at the resort or before you book, look online at the class offerings and see if they fit your schedule.

Great stay. Easy check in and out. Clean room. Restaurant was good.

The views and location

Uncomfortable bed and pillows. Very noisy air conditioning unit.