InTown Suites Extended Stay Austin TX - Research Blvd

Everything

Everythig was good

nothing

Their rooms were furnished with old, falling-apart furniture. And the mattresses had mold. We left for another hotel. That place shouldn't be listed on Booking.

It was quiet. Thats it.

Floors were damp to walk on, place was dirty with broken mirrors, nobody in the office to check in with when arriving, strange smell.

N/A

I had a very disappointing and concerning experience during my stay. Around midnight, staff attempted to enter my room unexpectedly, which made me feel unsafe and uncomfortable. Because of this situation, I did not feel secure staying the night and had to leave and find accommodations elsewhere.I was told that I would be receiving a refund for my stay. Additionally, the front desk staff did not handle the situation in a safe or professional manner. On top of that, the entire property had a strong smell of smoke, which made the environment even more unpleasant. Overall, this experience did not meet basic expectations for safety or comfort.

Price

Nothing

Location

Hotel smelled like cigarettes..also price was much higher for the facility being provided. Floor Carpet wasn't super clean. Bathroom door didn't lock. Sink wasn't super clean

Nothing

Everything

The property was very clean and in a good area

The beds and pillows were very uncomfortable, there was a lot of noise in the hallway, very thin walls, also for a place that says no smoking I’m not sure they specified what although the room did smells like cigarettes too, I was not bothered but my mom was as she is an elder woman