The Black Bear Lodge at Stratton Mountain Resort

Convenient

Great staff and clean!!

My experience at Black Bear Lodge was beyond frustrating. Despite being promised 24-hour front desk service, we arrived at 1:10 AM only to find an empty lobby, no assistance, no directions, and a nonexistent service bell. We wasted an hour struggling to find our room, with no staff in sight. This level of neglect is completely unacceptable, and I have zero confidence in staying here again for future ski trips.

Everything about this hotel is mid. Needs remodeling / updating. One great thing is the shuttle service to the mountain. The drivers are super friendly and we never waited more than 5 minutes.

appreciated the breakfast and in hotel restaurant.

Dated property, room has musty smell, 32 inch TV, radiator made metal cracking sound all night, window leaks cold air. SPA area is a joke, sauna room is only warm. The only postive thing is the shuttle to ski base is every 10-15 minutes.

I have stayed here a few times. A few notes that drove my rating: - I love having hot/cold breakfast free on-site. - We tried the on-site restaurant for dinner and it was good and reasonably priced. Nice to not have to walk to the Village (where some of the food is not so great and overpriced) on a cold night. - The person who checked us in was a bit rude. I have never experienced that before at the Black Bear. - The fireplace was not working - I am sure not their fault but I did miss that. - The hot tub was not ready to use when we got back from skiing. They said they had cleaned it (which is great) but it had not warmed up yet (not great). I would think they could have timed that better since it was a very cold day and I am guessing many people who came in from outdoor activities were looking forward to using the hot tub. It was up to temp later that evening. - The shuttle to Stratton and the shuttle drivers are great! It comes and goes all of the time and the drivers are so friendly.

It was clean, comfortable, and close to the slopes.

The basement rooms are too dark. I recommend upgrading to 1st or 2nd floor. No fridge, charge $20 each day for crib.