Holiday Inn Express & Suites Waterville - North by IHG

Convenient

Funny smell in my room.

It was clean and had a friendly staff.

It’s a bit pricey for the area.

Yes beautiful comfortable room

Best bang for your buck in Waterville!

Breakfast buffet in the morning was a nice plus.. not just pastry and coffee.

Fine

Very pleasant stay!

The reception and the informations. ..exquisite…thanks a lot

Good experience except for heating/cooling not being intuitive although displayed on the unit. I couldn’t adjust heating/cooling. I had an IHG member number that must have been wrong or outdated; they said it had too many numbers.

Unfortunately, I couldn't give this hotel an average rating because of my experience. The location is good in regards to proximity to stores, restaurants, etc. The staff was generally friendly. The room I requested was quiet, on the top floor and it certainly met that expectation. It was clean, great storage and use of the space. The complimentary breakfasts were good, lots of options (even healthy ones). The staff who were present were VERY helpful and kept the areas clean and stocked. There was a well outfitted gym with a stationary bike, ellipticals and treadmills. There were also free weights. There was an indoor pool that I saw from the door but can't comment further as I didn't go into it. Even though the bed linens weren't changed daily (and I'm OK with that), I would've appreciated it to at least be "made" up or straightened up. This did not happen daily. I guess it depended on who the housekeeper happened to be that day. The real issue I had is that I had a bottle of perfume "disappear" on my second day. I reported this to the night staff via phone when I noticed it missing. I was told it would be "looked into". The next morning I asked the day desk staff if anything was mentioned. She was unaware and instead gave me a form to fill out describing the event. Never heard anything again from anyone other than that same person asked me if I had heard anything. I had even mentioned that all I requested would be that it would be returned to my room, no questions asked. That did not happen. I have travelled extensively in the US as well as Europe and Mexico. I have NEVER had anything taken from my room. I have been to Mexico over 15 times and even left jewelry and money out on my dresser without incident. Because of that particular issue, I will not recommend that particular location to anyone.