Holiday Inn Express Chapel Hill by IHG

The hotel desk supervisor was very nice and accommodating.

When I arrived the room wasn't ready and I ended with queen room instead of the king I booked. The room wasn't as clean as it should have been. I have stayed there multiple times and this was probably the worst experience I have as far as the cleanliness of the room. The fridge had dried up crumbs in them and had spots that needed to be cleaned. The shower still had some hair in the shower. The desk supervisor came up and cleaned the fridge as they were short staffed and she was very apologetic. I cleaned the shower myself as she seemed overwhelmed. She tried her best to fix any issues I had. I also was told I would be getting extra points for my stay to make up for the issues we had and I never got them. I used my holiday inn rewards account to get the credit but did not receive any.

The evening supervisor was fantastic. She mentioned only being in that position for two weeks. They need to hold on to her! She was so helpful.

The room was very clean and the service was great. We enjoyed. The breakfast the next day and all the employees were cheerful. It was close to UNC which is what we wanted.

It was ok

Needed to be warmer