Holiday Inn Tacoma Mall by IHG

The room and the bed were clean and comfortable. I like that Dove products were used and included a separate hair conditioner (which is not often the case in other hotels). The staff though could be friendlier. There was also a discrepancy in the pricing for breakfast. I was told it was $10 at the front desk but when I got to the breakfast area, the cashier said it was $17! That's a big difference. Please come up with a uniform price for breakfast so as to avoid confusion and frustration.

The area was nice

Too much construction and renovations happening

We had to walk up one floor because elevator was broken. Hallway carpets were dirty due to construction. They did not do anything in exchange for the inconvenience

Y

Staff was very helpful and kind, and the room was clean and comfortable.

It was amazing! The staff was very friendly and helpful. The room, including the bathroom, looked and smelled clean. The hotel is situated near dining, casinos, convenience stores, groceries and other shopping interests. It was quiet for the most part, which I really appreciate. Thank you!

Very noisy, no garage for vehicles

None