Motel 6-Cutler Bay, FL

The AC was cold. The bed was comfy.

Bathroom door was broken. No lan line on phone. No smoke detector. Bathtub paint chipped. No room service when requested.

Nothing

Nothing

I went to use the bathroom with my young daughter, and the moment we walked in, we were immediately yelled at and told the pools were closed. I explained that we didn’t need the pool—we just needed a restroom for my daughter, who urgently needed to use the bathroom. Unfortunately, we were still met with rudeness, which my 10-year-old daughter also noticed. I continued looking for a kind employee to simply point us in the right direction, as the initial interaction felt unwelcoming and unnecessary. Thankfully, I found another employee who kindly informed me that the restroom was located just behind customer service. She even spoke with the original employee but seemed uncomfortable and quickly stepped away from the situation. I truly appreciate her effort to help despite the awkward circumstances. That said, the first employee was extremely unprofessional and rude. It was very disappointing, especially in a setting where basic courtesy should be expected. I sincerely hope this is addressed, as no guest—especially a child—should be treated that way.

N/A

I hate everything about it. The location was not safe—lots of homeless, druggies, and prostitutes. The room was not like the pictures on the website. Everything was a scam. False advertising

Staff friendly

Room stayed at 60 degrees. Couldn't change it. Staff said all rooms that way. elevator didn't work, no ice, central microwave very dirty, front desk man said not his job to clean it. Pool closed. Man living at motel. In room next to mine had dog that barked ALL night. (Yes. I asked to have issue corrected.)