The Ritz-Carlton Reynolds, Lake Oconee

Beautiful area but service was off! Room cleaning never happened unless we called! $700 a night room not worth this price.... Service in bar and restaurant was excellent, valet was wonderful. Service for room cleaning was not good.

This was a wonderful quick anniversary getaway. The entire staff at the Ritz made it so special. We did a couples massage at the spa and it was lovely and they also had a special anniversary gift for us. Once we got back from the spa the surprises kept coming, a bottle of champagne was sent to our room. This hotel really knows how to make a special occasion feel even more special.

It was the perfect place for a weekend getaway with my spouse. Everything was fabulous!

The service is incredible. Every member of the staff was polite, cheerful and willing to go above and beyond to satisfy guests needs. Specifically, Chef Michael personally prepared some fare to share some of the vegan offerings at the Ritz. The concierge Pamela was very helpful in booking the Raptor Adventure at the last minute. The staff at the complimentary bike corral, golf driving range and waterfront were knowledgeable and helpful. Mornings were greeted with coffee in the lobby and dusk said goodnight with smores at the fire pit. The Ritz is an amazing place where your hosts care personally for you and your delightful stay.

What a beautiful property! We enjoyed the spa, walking on the grounds, the on-site restaurants, and the lake. The staff was so accommodating and we enjoyed our 3 day stay.

Super spot to take a break.

Stayed here for three nights for a long weekend getaway w family. Beautiful hotel and grounds. The pool and general grounds of the hotel were beautiful and maintained very well. The service was fantastic - everyone was friendly and helpful. We upgraded to club lounge access - the food and drinks in the lounge were great and the staff in the lounge was the best at the hotel! Highly recommend!

Fourth year in a row for us here on Memorial Day. The experience can’t be beat and will provide such great memories for my kids. We meet people traveling from as far as California for this weekend. The setting and the service simply are amazing.

We had a fantastic trip and I am proud to report the Ritz level of service we have all come to know is alive and well at this property. Despite the property seemingly at capacity service was top notch with plenty of well trained staff members at every turn. Restaurants, pools and golf courses were packed with guests & members but other than seeing them you wouldn't have known it from the exceptional service. We ate at Linger Longer, Gabby's, and the Italian restaurant for dinner each night and loved every minute of it with great food at each stop. Every morning we had breakfast at the Italian restaurant and it was also perfect. We did have one minor issue with our room and it was professionally and discreetly handled by a fantastic manager (I believe it was Jay) befitting of a high class establishment such as this. Charlie at the front entrance was ever present and fantastic whenever we needed help, as was Noah at the pool. There are more staff members that deserve mention here but I just couldn't keep track of everyone's name. If you are contemplating a trip I urge you to go. Based on our experience it will be a trip to remember.

I was quite taken aback by the customer service I received at the front desk. When I learned that I was assigned to a room on the first floor, I requested a higher level, as my booking promised a balcony. The staff member informed me that there were no other options available. Upon entering my room, I was disappointed with the view and felt claustrophobic, as I couldn’t keep the curtains open with people passing by, which made me uncomfortable. When I voiced my concerns, they offered to move me to a different floor. However, I end up staying in the same room because I was too tired to move. I was disheartened because I wondered why my initial request wasn’t accommodated. It felt like my needs were overlooked, and paying $703 for a night in a room where I felt uneasy was not acceptable. I’ve stayed at Ritz Carlton before and have never experienced this kind of treatment. It’s important to prioritize customer satisfaction. Additionally, after receiving the keys, the staff member didn’t offer any directions, leaving us to navigate our way to the room on our own. 😔😔😔