Fairfield Inn & Suites Oakland Hayward

A++++Customer service!

Easy access to especially to our vidtors' family members.

The hotel is off the 92 at Industrial Blvd. Good location to explore from with several Interstate Junctions in close proximity. Hotel is undergoing exterior renovations in the front. The area is clean and tidy. The entrance and first floor is well lite and open. They serve breakfast with a variety of choices. Make sure to check what time it runs. The room was spacious. Every thing was tidy and clean. Flat screen TV on the wall. The TV could be repositioned to tilt to each side. The table tucked in the corner as the desk is on wheels so can be repositioned. Bed was comfortable. Bathroom had a Modern Walk in Shower with Sliding Glass Doors.

It was my first time and i love the place very beautiful Will come back soon

I liked almost everything except for the things I am going to mention in the next question.

I am writing to express my dissatisfaction with my recent stay. Upon entering my room after check-in, I noticed two issues: there were no paper cups for the coffee, and no safety box available. Although disappointing, I chose not to raise them at the time. The next morning, before going out, I clearly told the front desk that I did not want anyone entering my room until I checked out, as I preferred to arrange my belongings myself. However, when I returned that evening, I found that nearly all my items had been moved. I reported this to the front desk. While the staff apologized and suggested using the "Do Not Disturb" sign in the future, I had already given clear verbal instructions, and I understood the sign to be for when guests are inside the room. The situation worsened when I discovered a missing luggage tag the next morning. Although the financial value was minor, the tags had been specially imported from Japan to Taiwan, and I had spent weeks finding them. The item was not found despite a search after I reported it at checkout. As someone who has worked as a hotel receptionist before, I understand the job’s challenges and remained patient. However, this experience has made me question the hotel's communication and training procedures. I was particularly concerned about the security of my belongings, especially with no safety box in the room. Given that I had booked a higher-category room expecting better service, this experience left a very negative impression and makes me hesitant to stay again. I hope you will take my feedback seriously and work to improve communication and procedures to prevent similar issues in the future. Sincerely, Greta Lee

Great breakfast layout.

Some construction in front, rooms are newly renovated. No spa tubs anymore. Good location near highway and can walk to several chain food coffee very close.

The renovation in front of the lobby has been underway for some time, and finishing that would make staying in the hotel enjoyable.