The Ritz-Carlton, Sarasota

We had a wonderful stay at the Hotel. Staff is warm and friendly and the Hotel checks all the boxes when it comes to rooms and service. A special shout out to Adriana at the front desk who worked patiently with us to sort out a registration problem.

Extremely disappointed. We got a room for one night specifically so that we could get a cabana at the beach club to spend a special day with family. This was not inexpensive and we naturally expected the experience to be commensurate. A $450 cabana should pretty nice, wouldn't you think? It was literally 4 loungers that were identical to all the others around the pool (the description said that the cabana was for up to 6 people, but there is no way we could have fit 2 more), a stringy hammock that was impossible to lay in and a tiki style roof. That's it. Now please look at the attached photo. That was our $450 view. Our backs were to the pool, there was a *tiny* sliver of ocean visible if you craned your neck, and we could barely relax with the sound of heavy machinery constantly moving up and down the beach that was being repaired. To top it off, the service was even lacking, taking 30+ minutes for drink orders and even longer when we were trying to check out. Admittedly, the food and drinks were tasty, but that's all that was decent about the experience.

I stayed at this hotel for a wedding weekend and unfortunately had a very disappointing experience involving a personal item. During my stay, my diamond earrings went missing from my room. What was most concerning was not just the loss itself, but how the situation was handled. I reported it while I was still at the hotel, and received little to no guidance on what steps to take. There was no follow up from management, and I had to repeatedly call on my own just to check if anything had been done. For a hotel of this caliber, I expected a much higher level of professionalism and care, especially when it comes to guest safety and personal belongings. Even if the item could not be recovered, clear communication and a proper response would have made a significant difference. I am still sick over the loss of my earrings, and this experience has completely eroded my trust. I now refuse housekeeping service in hotel rooms altogether because I no longer feel comfortable having anyone enter my space.

This review is for a Club Lounge access room. Blair, Ben and Beatrix in the Club Lounge provided some of the best service I have experienced in RC lounges. Drinks were perfectly mixed and no request was left unfilled. Arrangements were made for car service to dinner each night. I look forward to returning to this property and experiencing the Club Level again.

Oh dear, I was warned not to book this hotel as the 5 STAR claim was way off mark...and true to others words it was not. Im afraid it wasnt enjoyable at all , in fact it reminded me a little of Benidorm hotels , very noisy , very cheesy , no way did it have class...think Premier in with a pool and you know what its like .TBH I dont think the staff really care as this place...due to its name...gets booked up by many unsuspecting tourists . Never again, I would NOT recommend !!

Beach Club

Service quality, room service not reliable

If you're expecting a 5 star Ritz experience, go somewhere else! Our room wasn't available until 6:30pm; after traveling all day this was frustrating. The front desk didn't even call to let us know; we had to keep going up to ask. The rooms do not get cleaned every day unless you ask... asking for a room to be cleaned in a 5 star resort is a joke. They originally forgot to put a shower curtain in our room... again should a 5 star resort even have shower curtains? The pool service is painfully slow and the drinks are overpriced. The beach club is 15 minutes away, 30 in afternoon traffic but the staff is more attentive there. At 11am they did not have towels available... on a busy holiday weekend.. The rooms need a major renovation and the hotel needs to hire staff. Disappointing for the amount they have they nerve to charge per night.

Crowded and tired hotel. If you are looking for a respite, look elsewhere. Place is packed, wait times are very long, and the poor staff look tired and worn down. We did our best to tip well and overlook issues to not pile on their stress, but it’s clearly an understaffed property. Hopefully the management sees this and institutes some changes.

The Ritz in Sarasota was nice but for the price you pay you would think that they could afford to spruce up their games in the kids areas. They pool table area had three pool cues and they were all broken. I understand that kids break them but pool cues aren't that expensive and we are paying over $1k per night. A similar situation occurred at the beach. They provide corn hole boards but the bags were so cheap and light that you couldn't even think about throwing them into a slight wind. This Ritz definitely needs to step up their game when it comes to the kids.

Misleading Experience at The Ritz-Carlton, Sarasota $2,600 for ONE annoying day! I recently stayed at The Ritz-Carlton in Sarasota, Florida, with expectations of a luxurious beachside vacation, only to be profoundly disappointed by misleading advertising. The hotel's website prominently features photographs suggesting a beachfront location, which is not the reality. The hotel is, in fact, a 15-minute shuttle ride away from the beach, a service that runs only once per hour. This arrangement is far from ideal, especially for families, as it requires organizing around a shuttle schedule and sharing the ride with strangers. This experience falls short of the luxury and convenience one would anticipate from a Ritz-Carlton stay. To complicate matters, when we decided to relocate to another Ritz-Carlton in Naples for an authentic beach experience, the Sarasota location refused to cancel our reservation and insisted on charging us for a day we would not be present. This lack of flexibility and understanding is disappointing, given the misleading nature of their advertising. While the service met the basic expectations of the Ritz-Carlton brand, the lack of effort to resolve our concerns was disheartening. It’s astonishing that they wouldn’t even consider featuring the shuttle bus on their website to provide a more accurate representation of their location and logistics. For those planning a beach vacation, I strongly recommend bypassing this hotel and heading directly to Naples, where you can truly enjoy the beach without unnecessary inconvenience. Additionally, the club level amenities at the Sarasota location do not accommodate the extended travel time to and from the beach, further diminishing the value of the stay. Though financially recoverable, the time lost and the frustration experienced were significant. It is bewildering that a hotel bearing the Ritz-Carlton name could operate in this manner, which raises questions about the authenticity of this location. Despite offering a 20% discount for the day we won't use, the gesture does little to compensate for the overall disappointment. I urge potential guests to reconsider and choose a location where the promise of luxury and convenience is genuinely fulfilled. Unfortunately, my in-laws, who intended to join us, fell 5 days before our trip, yet the hotel charged a cancellation fee due to their strict seven-day notice requirement. In today's travel climate, a 48-hour notice would be more reasonable. The hotel's lack of flexibility was evident, though they eventually comped our dinner after multiple complaints about the inconvenience caused by the closed club level upon returning from the beach.