Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Séjour incroyable dans un cadre magnifique, jungle et nature luxuriante. Service exceptionnel et personnel aux petits soins. Nous avions réservé dans cet hôtel pour célébrer un anniversaire et le personnel a tout mis en oeuvre (tant au niveau de l'hôtel que du restaurant) pour que ce soit une réussite. Merci infiniment à eux pour toutes les petites attentions, ce séjour restera inoubliable! Les petites villas sont incroyables avec chacune une piscine chauffée privée, lit très confortable et cadre magique.

de ne pas avoir pu prester plus longtemps !

The Viceroy is a very special place, and you feel from the minute you arrive that the staff will do everything to make your stay as comfortable and enjoyable as possible. The location and amenities are second to none. It was incredibly easy to relax into the relaxed, beautiful atmosphere and leave reality behind. A place to go back to, again and again!

"Spectacular" is the only way to describe this jungle retreat. This hidden gem in Playa del Carmen may not be on the radar of many travelers, but it is truly a treat. Honestly, I almost hesitate to share this review because I want to keep it a secret! This was our third visit, and even though it had been two years since our last stay, the staff made us feel as if we had only been gone a month. It was wonderful to see so many familiar faces and receive such warm welcomes. While vacations are meant to be relaxing, this resort instantly transports you into a completely stress-free zone. The jungle walkways to the villas, the stunning restaurant views, and the sound of the waves create the perfect atmosphere. The service is what truly sets this place apart; it is attentive without being intrusive. Whether poolside, at the restaurants, or in-suite, you are treated as if you are the only guest at the resort. All the meals are delicious, though we have a special fondness for breakfast given the fresh offerings and ocean views. The staff is also very flexible, offering various menu options and fun theme nights like the Street Food night. While we missed the Steak and Italian nights from our previous visit, we appreciated the thoughtful accommodations made for my husband, including stocking his favorite non-alcoholic beer and preparing delicious mocktails. I wish I could name everyone who made our stay so special, but the list would be far too long. To Carlos, Vicente, Victor, Oscar, Luis, Pepe, Willy, Juan, and Fernando: you are all awesome, and we cannot thank you enough for your amazing service. We already can't wait to return. This is not only our favorite spot for a Mexican vacation but a favorite because of the incredible people who make it so special for the guests.

The Viceroy Riviera Maya is the perfect place to stay between Cancun and Playa del Carmen. Its staff is very professional and always making sure you have what you need, whether that be a fresh drink or even making sure your glasses are sparkling clean. The atmosphere and rooms are lush and very private. We enjoyed getting up in the morning and taking a walk on the beach, followed by a delicious breakfast that was included. While it seems that most guests enjoy relaxing at the pool or beach, we really enjoyed taking a few private tours that the concierge can arrange. One of our favorite days was spending the late morning snorkeling at the Viceroy's private cenote. The Viceroy is a very quiet hotel during the day. However, there is music that can be heard from the neighboring hotel during the evening. It was never a problem, but I felt it should be mentioned. When we return to the Maya Riviera, we would definitely head back to the Viceroy.

The service is actually the BEST of any resort I have visited, and I have fortunately been able to go to some great places. This place is over the top! It is an extraordinarily beautiful property, very natural (if that is what you like) The resort only has 41 rooms which makes it feel very personal. The staff knows your name immediately. We had an amazing lobster dinner on our villa patio served by Carlos the sommelier for Viceroy after mentioning we would miss 'lobster for dinner' I told our butler Alberto one story and his quick wit and personal attention will be a memory I will have for life. Alberto was the heart of the resort. Luis our beach attendant and Jose took care of us each day with impeccable service. They knew what we wanted and were there anytime it even crossed my kind we could need something! I almost forgot the food. I have seen some unfavorable reviews but I will vehemently disagree. There were a variety of options including amazing fixe pre-set menus which showed off the chef's amazing talent. Chef Alejandro came out and we had nothing but compliments. It is a creative touch, not chicken fingers and tater tots, very creative cuisine!! There wasn't one meal that I went to that wasn't great and actually reasonable. The chef is under-rated for his originality with great and local food!. The bartender Oliver has the most fantastic smile and laugh. It is contagious and makes you even more happy to be there! He makes great drinks too.... the energy of this resort is unique in many ways. The resort was cut into the jungle so it is so serene. The villas blend w the jungle w outdoor showers and plunge pools. The scenery , animal life, and atmosphere made you relax immediately!!!! Go please go because you will not regret it---at the same time- don't drive up prices so much I wont be able to afford it!

It's hard to describe the magic of Viceroy Playa del Carmen in a few words. From the spectacular villa with its private and romantic exterior space, the lushness of the flora, the exciting encounters of the fauna, the serenity, and, above all, the warm and wonderful service that went beyond... we spent a bit over a week in paradise.

This is the best resort I’ve ever stayed at!! There is a beautiful spa, gym in a jungle setting, and the pool and beach area are gorgeous! The sunrise in that area is the most spectacular I’ve seen! What really makes the resort stand out is the kindness of everyone on their team! Upon entry everyone greats you as a friend and the teammates are what make the resort as special as it is! Special thanks to Andres, Johnathan, Tony, Alberto, Manuel, Eric, Ernesto and the whole spa team!!

An incredible attention to the client. Felt pampered from the moment we arrived. Paula, Pepe and the experienced restaurant team are just wonderful. Thank you for making our stay unforgettable.

Heaven, pure heaven, what a place to Finish a holiday, rooms great, food great, staff excellent, cannot find anything negative to say Hope we can return some day

very friendly attentive staff… very good food, spa services wonderful