Gamma Merida El Castellano

Centrally located. Wonderful staff. Delicious breakfast Buffett.

A bit musty

I have stayed here three times. That should tell you something. The parking is underneath the hotel. You hand your keys to the man at the entrance and he takes care of the rest. It is simple. It works. The staff outside are kind and hardworking. Have small bills ready. They earn them. The lobby is beautiful. Open. Lively. The chairs are deep and comfortable. You can sit there with a lemonade—there is always lemonade—and watch the day pass. It feels easy. Breakfast is generous and honest. If you are hungry, you will not leave hungry. The restaurant serves good food with strong Mexican roots. Yucatecan cuisine has pride of place here, as it should. The flavors are local and real. The pool is pleasant. By two in the afternoon the walls begin to steal the sun, which can be a blessing in Mérida’s heat. The gym has weights and treadmills, mirrors to admire your heroic efforts, and always water with cups nearby. It does what it needs to do. The rooms are not just rooms. They feel like small apartments. Charming. Spacious. Comfortable. It is a pleasure to return to them at night. The hotel is very well located, close to the historic center. You can walk to almost everything that matters. The price is fair. More than fair. It remains a solid value. Now the truth, because it matters. Reception is not always at the level it should be. Sometimes the attitude suggests that you should feel honored to be there, instead of welcomed. A touch of humility would go a long way. Guests are not intruders. They are the reason the lights stay on. There was also a painful moment. My wife lost a piece of jewelry with great sentimental value during one of our stays. She was deeply saddened. We returned the following year, knowing that hotel staff changes often and hoping it had been an unfortunate incident rather than something worse. Still, it is something management must take seriously. This hotel deserves to be the best value in Mérida. It is close. Very close. With stronger leadership at reception and tighter attention to security, it could truly stand above the rest. In short • Excellent location • Generous breakfast and strong regional cuisine • Comfortable, apartment-style rooms • Friendly and hardworking operational staff • Good value for money • Inconsistent front desk attitude • One serious security concern We have returned three times. That means we see its heart. With a little more discipline and humility at the top, it could be exceptional.

The perfect central location.

The rooms are a bit “tired’ and smelled strongly of disinfectant. I found the woman at the front desk to not be very mechanical and not a friendly face to greet guests. Your policy of no extra water bottle was disappointing. The dining room staff was very friendly and efficient. Great a la carte breakfast. Manuel, the bell hop was very friendly and most eager to please. The others were also very good. I wonder why there isn’t a display in the lovely lobby of things to see and do in the city, or copies of Yucatán Today.

La ubicación

Todo excelente

Muy buen servicio , el personal de recepción de autos y equipaje muy amables y serviciales, el personal de mostrador bien, un poco indiferentes pero amables. Limpieza y confort , servicio de limpieza de habitación muy bueno y puntual . Por otro lado la ubicación del hotel este perfecta, puede uno caminar a muchos sitios pintorescos del centro fácil y rápidamente.

No tengo ninguna queja .

Leaking shower enclosure leaving water on the bathroom floor was my only issue...was offered another room but other activities prevented.

Viesnīca atrodas pilsētas centrā, ir slēgta pazemes autostavvieta. Viesnīca par papildus samaksu, aptuveni 15 eiro, piejamas labas brokastis. Ar uzkopšanu problēmu nebija.

Viesnīca ir stipri nolietota, gan fiziski gan atpalikusi tehnoloģijās. Mēs dzivojam 9. stavā. Viesnīcai nav atverami logi, līdz ar to iekšā ir pelējuma smaka un mitrums. Ventilācija un kondicionieris strādā skaļi. Nebija ledusskapja. Bildēs izskatās labāk kā īstenībā.

La ubicación excelente para uno de turista

Todo muy bien

El tamaño de la habitación excelente, confortable y limpia. Las bolitas de quesos supremas.

La calidad de la cocina ha bajado. En servicio a la habitación solo hay dos opciones de cena. En otras ocasiones la cocina era mejor.