Hilton Vacation Club Bayside Resort Panama City Beach

Horrible experience while getting a room that was completely unacceptable from outlets and phone not working, broken shower handle, hole in shower curtain, a green glob in middle of mirror, dim lighting in bathroom, and broken shelving unit setting on ground, etc. Rooms not ready upon arrival and service did not install new shower curtain. Will not go back to this resort and do NOT recommend.

Quiet resort away from the busyness of PC. Restaurant on property was really good. Multiple pools and hot tubs were nice and never crowded.

Great experience love the resort

Access to cruise was nice. Staffing was unprofessional at check in. Television didn’t work after every rain shower. Sliding door leaked into room. Bathroom door was too close to shower and toilet. Elevator sometimes worked correctly. Room key was given but they tried to sell you a time share. The restaurant was very limited and closed very early leaving driving ten minutes to any restaurant. Restaurants in area closed early. Restaurant hours of operations not posted on door or website correctly and staffing was aware but not concerned about issue. Staffing at checkout was not concerned about our stay. Highly don’t recommend.

Hotel was good but could be better like having easy access to use Netflix through my phone.The tv kept freezing up,and the beach was okay nothing too special.The water just didn’t seem all that clean or good looking to be in,you better off driving to front beach road and enjoy a better beach there but overall the hotel and staff was excellent though just minor things they could improve.

Multiple issues from lack of cleanliness to poorly maintained room. We walked in to see a big puddle of water in main lobby with no wet Floor signs up & at nearly 4pm then, told “Room was not Ready as, was still being cleaned”. Upon entering Room we found our View was of a Roof, Bathroom Towels were Stained/Wet, toothpaste on counter backsplash, Bathroom Vent hanging down & half a Roll of Toilet Paper. Called Front Desk, told to leave Towels on Floor in Hallway & Clean Towels/Toilet Paper would be brought up, 20 or so minutes later we were handed a Bag of Towels & a Roll of “Paper Towels” that, we had to Fold & place in Bathroom ourselves. Went to unpack to find the Sliding Closet Doors (both we’re together in the Middle when arrived) would not close as, slide left to right & vice a versus; you also had to hold the doors open just to hang up & remove cloths otherwise they slammed into your arms. Upon opening dressers they had hair/dirt in them & dresser on top Left fell out when opened. There was dirt & Food Wrappers under bed closest to door. We cleaned these items as, we were not going to waste anymore of our time having to wait for someone to come & clean when it should have already been cleaned especially when we’d been told “it was being cleaned up until we were able to check in which was after 4pm”. The 2nd Day had to call Front Desk again as, TV was not Working. Elevators were concerning as, 2 incidents we thought we were going to be stuck in them. Walked along catwalk from Room to Elevators which clearly halls & Railings were not cleaned or vacuumed as, there was debris on the Floor in Front of 1 Room & a Dead Moth/other bugs on railings our entire stay. We kick ourselves everyday that we let ourselves get conned into buying Bluegreen Points as, with ever poor experience, excuses why the Property is in that condition & calls to come to meet during our Vacation it just becomes more infuriating & then to top it off every time you turn around prices are increasing, there’s website issues, etc.,. We don’t come on Vacation to have to sit in our Room & wait for your Staff to deliver clean towels, “re-clean” our Room or come & make Repairs as, once we’ve unpacked we don’t want your Staff in & out of our Room when we’re not there because, clearly Staff can’t even be trusted to properly clean/maintain Rooms so, we certainly don’t want them in our Room once we’ve put our belongings in there nor, should we have to. We know nothing will come of the issues we had because, you’ve already taken our Points & Hotel was made aware but, choose to ignore us which, shows the major difference between Bluegreen & Higher Quality Accommodations because, for the rare issues you might have with them they, would at least provide some sort of compensation,