Marriott's Aruba Ocean Club

We stayed on the 6th floor (as we requested a high floor) and found the room to be well-appointed and very clean. All contact with staff was friendly and helpful. The only real negative was the pool being closed and under construction...but we knew that ahead of time and were took advantage of the lazy river at the Surf Club and the pool at Stellaris next door. All in all would definitely recommend.

On our stay in October we knew the pool was going under construction. We were also put in a 2 bedroom unit where both balconies were being painted. My suggestion would be to be fair to guests why not paint the building or redo the pool at different times. My next issue is with the creepy security guard roaming around your palapa staring at you. I understand there should be security but making guests feel uncomfortable is not part of the job. I was walking toward my palapa on the last day of the week and he came toward me asking if I was lost and needed help. What??? So weird. It was super annoying the whole week. We have been renting here for the last three years and am definitely coming back. The units are very clean and the beach is spacious and beautiful.

⚠️ Warning for anyone booking through RedWeek or with timeshare owner Elaine Brockett ⚠️ We want to share our experience so others don’t go through what we’re dealing with right now. We booked a week at the Marriott’s Ocean Club in Aruba through Elaine Brockett on RedWeek, paying $4,000 back in July. After hearing from a friend currently at the resort in September that major construction was underway (including pool closures), we reached out to Elaine for clarification. She told us that “owners were not informed,” which we later found to be untrue, as the Marriott’s own website had posted construction updates. Instead of helping or offering a refund, she simply forwarded us the Marriott link and refused our refund request. Now, just before our travel date, we’ve discovered she has relisted the same week for $8,000 while we’re still out our $4,000 — and we’re definitely not traveling internationally just to be disappointed. We’ve stayed at this resort four times before and have always booked directly with Marriott — never had an issue until now. We’re pursuing legal action, but in the meantime, please be cautious if you see listings from Elaine Brockett or related RedWeek posts for Marriott’s Aruba Ocean Club. If anyone has had a similar experience or knows how to contact her directly, please DM me. We just don’t want anyone else to lose money like we did.

DO NOT RECOMMEND - it’s a loud construction zone and the staff does not do anything for you to alleviate the situation if you have a SUPER LOUD - like jackhammers at 7 am LOUD - room. We knew before arriving that the Ocean Club was renovating the pool and were ok with that. When we checked in, reception said we will put you on the Surf Club side as it will be quieter, but what she failed to mention is that the Surf Club is renovating and it is 10 times louder on this side. We feel super misled by this. Every day we ask for a room change and we are denied - they are full here, so there is no reason to keep us in this awful noisy room. They seem to value Marriott policy over guest satisfaction. I am extremely disappointed in the customer service here and I doubt I will ever come back to the Ocean Club, ever after this experience. We are Marriott owners for over 30 years and this is the worst customer service experience we have had. Very disappointed, Marriott, I thought you were better than this.

Well, I hesitate to write this review because each and every time I return to this fabulous resort there are more people. I have to admit it is still one of the happiest places on earth and a paradise waiting to be discovered. The the Marriott ocean club is one of the premier properties on Palm Beach. You’re sure to have a fantastic time.

We are owners at the Ocean Club and knew about the pool work but the newsletter stated that the outside painting would be done at the end of July. So arriving in mid Sept should have been good….Not so. Upon check in we were given a room facing the pool work and with a balcony that we could not use for our two week stay…not acceptable. After much arguing we were given a room on the quiet side. This room was by the elevator and the noisy laundry and no view except of the roof. Next we asked to be moved but nothing was available until 3 days later. We moved to the new room and stayed for the remainder of our visit. This room was on the quiet side and not affected by the outdoor painting. We felt that we should not have to argue to get a room that we as owners are due. Communication was bad about the painting . Front desk was less than helpful.

Everything was connected with a casino and fine restaurants.

You can’t use the pool. It is completely torn up. You cannot use the balconies in your room. You should not send facility. They do not provide this information and wait until you get here and slide notes under your door to tell you.

This is one of the top resorts in Aruba sitting on a beautiful beach with miles of sand!! Two of their sister resorts surround it and can use amenities at both of them as well! Many great resorts in walking distance.

We have stayed here several times and loved it. However, this time we didn't receive the pre-arrival email. When we arrived, we were told that painting was going on in our balconies from 8am to 5pm, which meant not only not being able to use them, but being woken up every morning at 8am and keeping the curtains closed throughout our stay. This is not a vacation! Besides this, we were given the worse rooms possible right next to the trash, laundry and elevators. We were offered free palapas at the back of the beach in exchange for the balcony situation. However, had we known this in advance, we would have booked elsewhere. You would think they would try to accommodate a late checkout after all of this, but all they did was give us an extra hour. Very disappointed with our stay as Marriott timeshare owners!