Marriott's Aruba Ocean Club

First time visitors in Aruba and everything was wonderful.

I liked the suite that could fill out all my family.

I liked everything but the rug in the hallways need to be change, it smells like wet, moldy and sometimes has a smell of urine.

Impossible to get room cleaned, out of 4 days we had room cleaned twice. When calling operator kept receiving mixed messages (ie. at 5:30pm initially told all house keeping was sent home. Then received a call back at 5:35 that room will be cleaned after 6, from another operator. Result: room never cleaned). No room number sign despite several attempts to call one in, so we had to make a makeshift one. First day we used forks from the kitchen, still not washed and we’ve already checked out. Worst part is the hut/palapa reservation. Need to pay at least 10 dollars, and they’re always in the back. The front line is for owners and after that the “odd” numbers you have to pay 25 dollars for. To actually get your palapa you have to jump through hoops to reserve, then get a ticket, then find an attendant to set it up. The entire errand takes about 20 minutes. This is maybe the worst Marriott experience I’ve had and definitely the worst hotel experience in Aruba.

Villas at Marriott Aruba Ocean Club are truly a home away from home. Has everything you need. The staff are so helpful. Great value for the money. Convenient location. Lots of local attractions that pick up and drop off at the hotel. Saves money on transportation. Beach is very nice. Great pools. Restaurants are pretty good if you don’t feel like going out to dinner. And thanks to grocery delivery preparing your own meals can be a snap.

Wonderful stay, will definitely return in future!!!

Flights were canceled so had to find a new location and accommodation. Thankfully there were rooms available at this location. Unfortunately there was an issue with check-in because hotels.com provides a random NY address to hotels, which obviously doesnt match your actual address. The hotels.com representative was proactive to offer to resolve the issue but they were useless to fix the underlying issue since you only have your zip code in your account. Anyway, the property was beautiful and well maintained. There were a number of restaurants on site or nearby as well as a small grocery store 15-20 min walk away. The room was a spacious, modern one bedroom suite with full kitchen and staff were very friendly. I would recommend this hotel to others. There are two areas for improvement- the temperature system in the room did not regulate between the bedroom and living room, so those sleeping in the bedroom were hot and those in the pull-out couch were cold, making for sleepless nights. Second, as I saw from other reviews (and did not understand until we got there), the beach chair/umbrella reservation process is inefficient and the only negative customer service experience of the trip.

Beautiful property, and everyone was accommodating and welcoming.

Awesome place to stay ,location was great