Hilton Vacation Club Scottsdale Links Resort

We booked a 3 bedroom unit through Hilton grand vacation for 3 nights. Unfortunately our unit was right next to Bell road on the first floor. The road is so close to the unit (about 20 yards) that it was nearly impossible to get any sleep as you could hear the incessant flow of cars all night. There is absolutely no sound proofing in the rooms. I called the office in the morning after the first night and then went to the office to talk to the manager and were told that the manager was in a meeting and that he would get back to us to resolve the situation. We never heard back from the manager and when I went back to the office at 5:00 PM, I was told by the director of guest services that nothing could be done and that the only option was to put the 4 of us in a one bedroom unit! Of course no apologies were made for the noise issue nor for the lack of response from the manager. The receptionist that I had called in the morning had said that they were aware of the noise situation and that they were working to rectify it. However, after reading reviews of this place on Tripadvisor, the street noise problem had been reported as far back as October 2019 and nothing has been done as of today (7 years later!). We have stayed in many other Hiltons and many other hotels in the US, Europe, the Middle East and the Far East and this has been our worst experience so far. The hotel itself is also an unattractive house complex and combined with the unbearable traffic noise I would highly discourage anyone to stay here!

Here for Scottsdale horse show. It’s like having your own apartment. Very nice.

Close proximity to the WMPO Tournament

Top floor apartment. Lacking basic kitchen equipment

Staff is so rude and entitled. Never ever stay here.

Wry nice property

Our room was located beside the highway. Very loud all day all night and that is the only reason we will not be going back.

Clean

Constant haranguing to come to a time share sales pitch even after we told them we were not interested- airplane noise all day

The condos are wonderful. The pools are terrific

Stay was not long enough…lol