Best Western Governors Inn and Suites

Bed's and breakfast were good.. working ice machine was a welcome bonus. The food at the Hogwild restaurant was excellent 300 ft away.

I am writing this review to warn future guests about an experience that was not only financially frustrating but handled with a surprising lack of professionalism. Upon checkout, I discovered a $100 charge on my bill for "missing towels." I did not take any towels, yet management flatly refused to issue a refund or provide any proof of the loss. Coming from a customer service background myself, I am well aware of how these situations should be navigated. A standard, professional response involves: Active Listening: Acknowledging the guest's perspective instead of immediately adopting a defensive or accusatory tone. Resolution: Prioritizing guest satisfaction over a questionable $100 charge, especially when no evidence is provided. The manager I spoke with was completely unwilling to engage in a productive dialogue, which is a significant red flag for any hospitality establishment. It is deeply disappointing to see a business choose a small, short-term gain over the long-term trust of its customers. I strongly recommend travelers double-check their final statements before leaving this property. I will be escalating this matter through my credit card's dispute process and reporting the incident to relevant consumer protection agencies.

Very good.

Check in progress was difficult. The desk attendant was unable to locate our online verification code. Process was slow and nerve-racking.

Liked location staff and breakfast was good

Breakfast room is very small Our bed had a divet in springs and was not comfortable- they probably would have switched us if id said anything but did not notice until we were in bed with toddler

Breakfast was bland.

Great staff