Courtyard by Marriott Basking Ridge

Terrible Experience at the Courtyard basking Ridge Stayed here on Business for couple of nights. The Hotel had mentioned in their website that they have Valet Laundry. I checked in at around 7:00 PM in the evening and the girl at the front desk upon asking told me that I can leave my laundry and it will come back by the next day afternoon. Well, it did not come the next day afternoon or in the evening or even the morning of the day after! I had to check out the 2nd day and had to catch an international flight. Upon asking at the front desk, the manager with a Straight face said that yes the Hotel will mail the clothes but I will have to pay!! A straight poker faced con act. Shocked to see that people have no sense of guilt and with a straight face can say that they will charge me for delay on their part. It spoilt completely what otherwise was a good trip and the nice location of the Hotel. Courtyard Basking ridge will do well by putting guests first. There was not even an apology offered! - Yuk

The facility looks outdated and somewhat not clean. Could definitely use a makeover starting from the carpets, lighting, and definitely the bathrooms

Our first room smelled of cigarette smoke. Our second room was clean, but had a very poor mattress (perhaps a bad mattress topper or pad). Breakfast was included, but unlike other Courtyards, the restaurant space was relatively unattractive with limited seating options for two…there are way better nearby options…even the close by Dunkin Donuts would be an upgrade. Even though breakfast was included in our room rate, both my wife and I were told by counter people that coffee/tea was not included and had to be charged. The property manager stated morning coffee is not included unless you have full breakfast included in your room rate. We did. Confusing, but she told me that was established by “corporate.” Great way to start a day…listening to some robot tell me about corporate. This place needs a refresh in a number of ways. Suggest you look elsewhere. We will.

It’s good

Very good

Second time at this hotel, booked a balcony, was given an older room with no balcony. First time was nice but second was a bummer

It was kept well.

The Bistro did not have enough gluten free selections and no choice of gluten free bread or pancakes.

Nice place

Very lovely place, qent for a small weekend vacation and usually had the swimming & pool facilities to ourselves. The food was expensive but it was good as well.