ibis Rugby East

I only stopped off on my way down the motorway to Milton Keynes but the hotel was easy to find , straight off the motorway, check in was easy too, room was fine for a short stop off. I was up and out early in the morning and was told breakfast didn’t start until 8am which was a bit disappointing as many travellers will use the hotel as a stop off on a long journey. I asked at reception if I could have any food earlier than that and she said she’d see what she could do . I came down at 7.30 and th lovely reception lady had been left a note of my room number and I was then given a full English breakfast by the chef which I have to say was absolutely delicious, then the chef came out with more fresh items as they were cooked for me. It was wonderful customer service that I didn’t expect, it made my morning and set me up for the lond day ahead

This hotel stay felt a bit like it was a practical joke. The staff were very nice at check in, and throughout my stay. My room looked nice, and was clean, but once I settled in, the problems started to appear unfortunately. First of all, my room was sweltering. I wrestled with the air-con, checking online to see if I was operating it correctly, eventually having to go downstairs to ask for a fan. A staff member attempted to adjust my room from their controls. However nothing changed all night temperature wise. There are seemingly no fans in the hotel, which seems like an oversight. Knowing there was no way I'd sleep, I decided to try anyway and turned my light off to try at least. It was then that I noticed a green emergency light that is permanently on near the door, illuminating most of my room, like a child's night light. While tossing and turning all night due to the heat and light, I noticed I was laying on a thin mattress topper as opposed to a proper mattress. This explained the uncomfortable bed, just in case the tropical conditions weren't uncomfortable enough. I suppose if you like firm beds, this might not be an issue. However the pillows were great, or at least would have been, without the constant perspiration. While awake all night, I was able to fully appreciate the slamming doors and loudly talking guests, coming back from the 24 hour bar. At least someone was having a good time. So now, after a completely sleepless night, I can look forward to a long drive with my eyeballs on the dashboard of my car. Mercifully, I only booked one night, however if it was more,I would have definitely left today and found somewhere else, or failing that, just gone home and abandoned my trip.

Great value for money. A bit remote - no restaurants/shops nearby. Comfortable bed and good size room. Friendly staff. Unfortunately the taps in the bar were not working - only bottled stuff available. Breakfast good although not all options (mushrooms, eggs) available at time of selection. Only 1 two slice domestic toaster available for 30 odd guests! Evening food very good value.

Clean room but all a bit tired, wedged between the M1 and a logistics park. Limited dining options

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Rooms are nice, very clean, staff that we spoke to were welcoming. However, went for breakfast at 8am - they had run out of milk!!!! What hotel runs out of milk especially at breakfast? Also the water pressure in our room was nothing short of diabolical. Toilet flushed with plenty pressure but the sink and shower were shocking in room 208.

I was impressed there was air conditioning as it made all of the difference on a balmy summers' evening. Wasn't so taken with the decor and it reminded me of a budget bachelor pad but it was clean and tidy. Pillows felt like they were full of air and we only had two towels. What struck me as really strange was the hand-soap holder was so high up on the bathroom wall above the sink that my seven year old couldn't reach so he had to wash his hands with shower gel. We got one half of a toilet roll for the whole stay (had to plod down to reception when it tan out!) and two pouches of coffee and two sugars which amounted to one single drink for myself. I would expect a good half-a-dozens' worth in a hotel like this. The door locking system is troublesome and when we returned from breakfast we were locked out of our room for 20 mins as the card system failed. Four attempts later by different staff with different cards and the door was unlocked. Ok as a base-only, but wouldn't recommend as much more.

On a business trip to the UK, Midlands and London, provided the ideal opportunity to sample the different Accor hotels in the UK, similar to the last trip 3 months ago to Paris, trying a coupe of the hotel’s brands (Ibis and Mercure) in the same tier group there. The distinguishing features between the hotel’s brands were less defined and inconsistent, similarly with the facilities and provisions, unlike in the Asia Pacific; at noted overlaps as well and in some cases the lower tier establishment have more or better facilities than the next level hotel. These stays were of overnight durations, excepting for the London Heathrow location, used as a base and for 3 nights. For my bookings in the Spring & Summer, the hotels tariffs vary day to day, sometimes 50-100%. This hotel is a free standing, 4-storey building in an industrial area on the fringe of the town with a large outdoor parking area, which is payable. Entering the hotel, it is a compact open plan set up with reception and lifts to the right and the bar, continuous with the reception round the corner with interior seating, and the restaurant area behind. Check in was quick as there wasn’t a queue. Room didn’t appear to have been upgraded, perhaps full booking or only have one room type; however, it was reasonably sized. Room appointments pretty basic, with an electric jug and tea and coffee making facilities, but no drinking water and bar refrigerator. Lighting was average, not bright but not dim. Being air-conditioned and an acceptable made for a reasonable rest. Bathroom appointments basic with towels but no toiletries. As an Accor member welcome drink was provided, and also a welcome amenity of 2 cans of spring water and 2 chocolate snacks, accompanied by a welcome note. General condition of room appointments and bathroom were as expected. The paid breakfast was pretty average, with cereals, breads and pastry, fruit juice, fruit salad and some cold cuts. Hot items were, scrambled eggs, bacon and sausages, baked beans, grilled tomatoes, hash brown and mushroom, the taste of these were acceptable. Overall, pretty much as expected of the Ibis brand. Staff professional and helpful. Check out was fast, as an Accor member with registered fast check out.

I reserved a room but less than an hour later had to cancel for medical reasons. They kept my money saying no refunds. How disgusting is that. Avoid using this company at all costs. The attitude is appalling. Who can afford to live over fifty pounds within one hour. Disgusting disgusting disgusting.

It was very enjoyable, staff were all excellent but General Manager, Ms Sacha, I think went over and beyond expectations. Excellent Thank you. Only negative water pressure in my 3rd floor room was awful both while having a shower and also from sink! A shame as all else was excellent