Best Western Plus Midwest Inn & Suites

Staff was fantastic! Breakfast above ordinary.

The pool was closed for maintenance. However, they sent us across the road to use another hotels pool with no problems.

Pool was closed and both beds were wet. We checked in around 6 pm and there is no reason to have damp beds.

My son and I were supposed to stay here for one night. We chose this hotel as it had a decent looking pool with a slide that we could pass the time with. When we arrived to check in, the front door had a sign saying that the pool was out of service for maintenance. There was no mention of this on any website for this hotel. We decided to stay anyway as it was only one night. When we went to use the door from the parking lot closest to our room for ease of access with bags, we were met with another sign saying that the card reader for the door did not work. Again decided to look past it. When we made it to the room, it instantly smelled like urine. My son even made the connection immediately. When standing by the air conditioner, it smelled like someone had urinated in the air conditioner and the smell was being pushed out when the air blew. Not only is that disgusting, but a significant health hazard. I decided to leave at this point. I voiced my complaints to the woman at the front desk and she was kind and apologetic. I asked for a refund for my stay due to the conditions and she told me that she would pass that request to her manager and that her manager would call me. After several days, still no refund or call back from the manager. There are several other hotels in the Salina, KS area and I would highly encourage anyone to stay at any of the other hotels.

There is no slide and hasn't been for over a year. Pool is totally closed down for months I guess so they can remove the non working slide. Won't refund your money even when the only reason you came was for your grandkids to swim and slide. They don't have anyone you can call to try and get a resolution. It was all quite ridiculous. Would never recommend this place.

facility was advertised as having a pool and a waterslide online. This was the sole reason for us booking this hotel. As soon as we walked into the property there was a sign on the door that said that the pool was closed for renovation/maintenance. I requested to cancel our reservation and was given a cancellation number and told that I would have my reservation refunded. However, this did not happen and I was charged for a hotel that I did not even stay at. Tried to get this rectified with Expedia, who could not even get the property to refund. poor customer service and was essentially lied to by the front desk staff shame on you best western.

I liked nothing

Easy check-in, free breakfast was better than expected.

Slightly dated, pool undergoing renovation.