Glasgow Argyle Hotel, BW Signature Collection

The location, the pool, the staff

Was a little bit dated and the view wasn’t great from our room

Bed was super comfortable, they upgraded us on arrival from superior double to a suite. Staff were helpful, friendly and courteous. Suite was soon warm when we put the radiator on and all parts were very clean. Didn't try dinner or breakfast as we were eating out. Hotel only a 15 min walk to Glasgow Central station.

Someone had smoked in our room beforehand and as non-smokers we could smell it. Staff were apologetic, had fined the previous occupants but it did put a damper on the stay but not for long. They did their best to sort it out.

The facilities were very good. Other than one member of staff, the rest were friendly, helpful and professional.

I had two rooms booked for two days, but because of a change in holiday itinerary, I tried to cancel one and was told I would still have to pay for both days. I decided not to cancel and checked in online. In any event we arrived at the hotel at 1:00pm and was told we could not check into the room that we had paid for. The young man on reception was rude and aggressive and said even though we had paid for the room and checked in online we had missed the slot for checking in! I asked to see the manager and Anne Marie came to the reception and very quickly checked us in with polite efficiency. I am not going to name the young man, but if he remains front of house, he needs quite a bit more training.