Wingate by Wyndham Gillette

First time staying at this property brand and was very happy. Plenty of parking staff was very friendly and the lobby area was lovely

The property was clean. Check in and check out was easy. The beds were comfortable.

The room was clean and very quiet. Beds were very comfortable. Continental breakfast was adequate

Good time

We were there for five nights. The first room the tub was stopped up.The tub retained the dirty water as you showered There was also hair on the floor and tub. The internet was up and down all night. It was streaming tv…. So no tv. They had no handyman on staff for the weekend, so we had to move rooms. We asked to get a refund for the remaining 4 nights. They moved our room. The toilet seat in the new room was awful. The toilet was elongated, with a round seat…the bottom of toilet was also dirty. We only had breakfast one day… it was fine. The staff were great and the lobby area was nice. The rooms need better upkeep and cleaning. I wanted to love this place because my grandson is in school in the area…. I am not sure I would go back. It was a safe and convenient area.

Pillows

They are currently in the middle of renovations - so things are a bit frazzled and the security door didn't work.

The facility was great. The room was clean, and exactly as advertised. Pool was nice. Breakfast was nice.

The staff front desk girl was difficult to work with. We needed an extra cot for our room which I mentioned when I checked in about 4:30pm. Staff checked me in and said that was no problem. Then when I came back at 11pm I had to go to the front deck to ask again. She was very nice and apologetic said she had forgotten, which was fine. The problem was she had me follow her all over the building trying to find it so I could help her, but she had no idea where it was. I finally asked if I could wait in my room while she called her boss, kinda had to push her into calling someone because she was just going to continue wandering. She was then able to bring it which was good. After that I had to remind her about bedding which she had me follow her around to get, she forgot to give me both sheets so I had to go out again to the front desk and ask for that again. The biggest problem was that when I asked for the sheets she started complaining about how she has just gotten her dinner from her mom and she was really looking forward to eating it, she was going to have me wait until after she ate to get my sheets. It was 11:30 pm, my kids and I really just wanted to go to bed. I understand that things happen and stuff gets forgotten sometimes. I would not have minded if she had just taken care of it when I reminded her at the front desk, (mind you it was the same staff person who checking me in who I delt with the whole time, so there was no lack of communication or something lost with shift changes). What bugged me is that she had me follow her all over, she refused to call her boss for help until I kinda said she needed to, and instead made me wonder all over for 20 min, than complained and had a bad attitude when she was the one who forgot. I get that she was young and learning, the part that bugged me was the laziness and apathy. I write this in hopes that the owner will see it and help her to maybe understand how to interact with clients so that she can succeed.

I would have liked more options at breakfast. I have Celiac Disease & Lactose Intolerance. Coffee, Creamers & Orange Juice were excellent. I could only eat boiled eggs.

It was clean. Beds are comfortable.