Holiday Inn Express San Pablo - Richmond Area by IHG

Room, Although the windows looked out to the garbage cans in the back of Ross store.

They were doing construction on the building. The whole building had construction workers working inside and out no breakfast, no nothing. They said they had been working for almost a year, with a jack hammer in the lobby. They should not be renting units when construction is going on all over the building. They had none of the amenities that they advertised.

Location, undergoing upgrades

Under construction manager promised to return $50. So far did not receive

Staff was rude to us they doesn’t know how to talk with people electricity problem I stayed there at night and I wasn’t able to sleep bcz AC was not working if I tried to on the lights they were not working too o asked for refund that I didn’t get it from them. Also one of the employees she humiliated us infornt of other tourists that was embarrassing.if I asked for the manager she said I can’t meet with a manager. They are super bad

I liked top floor as step-noise-reduction, the shower area , the couch and the bed.

It was a nice place , but there was construction at entrance and the rear parking lot was unattended, trees and brushes were blocking parking spaces. The television channel selection was terrible, not even local news available!

The staff was nice.

The construction was super inconvenient. The elevator was down and there was no breakfast, just a bagged breakfast. Also, there was no allergy accommodation. So I had nothing to eat since I can not have wheat or milk. Were very disappointed this time around.

Good

Good