Lincoln Hotel Monterey Park Los Angeles

Dear Booking.com Customer Service, I am writing to formally report a concern regarding a property listed on your platform, the Lincoln Hotel in Monterey Park, and to request review and assistance regarding my recent booking. The condition of the rooms I was provided did not match the expectations set by the listing on your platform. Specifically, the bathrooms in both the initial room and the replacement room were in unsanitary and poorly maintained condition, including non-functioning or inadequate lighting. This was not an isolated issue, as both rooms fell below basic cleanliness and habitability standards. There was no clear or accurate representation on the listing indicating that the property’s condition may be significantly below standard. As a result, I relied on the information provided and booked under the reasonable expectation of receiving a clean and acceptable accommodation. It appears the property may have been in a state of operational decline or closure at the time of my stay, which was not disclosed at booking. Regardless, accommodations sold to guests must meet basic standards of cleanliness, maintenance, and habitability, which was not the case here. While the staff at the property were courteous, the physical condition of the rooms did not meet what was advertised or what a guest should reasonably expect. I do not feel that I received what I paid for. I have retained photographic evidence documenting the condition of the rooms and am prepared to provide this documentation to support my complaint. Given that Booking.com serves as the booking platform and representation point for this property, I am requesting: A formal review of this listing for accuracy and compliance Assistance in obtaining a refund or partial reimbursement Consideration of whether this property should remain listed without clearer disclosures regarding its condition I would appreciate a timely response regarding the steps that will be taken to address this matter.

Dear Booking.com Customer Service, I am writing to formally report a concern regarding a property listed on your platform, the Lincoln Hotel in Monterey Park, and to request review and assistance regarding my recent booking. The condition of the rooms I was provided did not match the expectations set by the listing on your platform. Specifically, the bathrooms in both the initial room and the replacement room were in unsanitary and poorly maintained condition, including non-functioning or inadequate lighting. This was not an isolated issue, as both rooms fell below basic cleanliness and habitability standards. There was no clear or accurate representation on the listing indicating that the property’s condition may be significantly below standard. As a result, I relied on the information provided and booked under the reasonable expectation of receiving a clean and acceptable accommodation. It appears the property may have been in a state of operational decline or closure at the time of my stay, which was not disclosed at booking. Regardless, accommodations sold to guests must meet basic standards of cleanliness, maintenance, and habitability, which was not the case here. While the staff at the property were courteous, the physical condition of the rooms did not meet what was advertised or what a guest should reasonably expect. I do not feel that I received what I paid for. I have retained photographic evidence documenting the condition of the rooms and am prepared to provide this documentation to support my complaint. Given that Booking.com serves as the booking platform and representation point for this property, I am requesting: A formal review of this listing for accuracy and compliance Assistance in obtaining a refund or partial reimbursement Consideration of whether this property should remain listed without clearer disclosures regarding its condition I would appreciate a timely response regarding the steps that will be taken to address this matter.

The breakfast was OK. The same fare every day but I only ate on my last day; I had other things to do. No cream/milk for the coffee though. No fresh fruit either. Oddly, there were no face towels in the bathroom. The hotel is old and could use a lot of upgrading. The location, for me, was the deciding factor considering what I had to do in Pasadena and Monterey Park.

A lot of upgrading of worn items like carpet, fixtures, trims throughout could use freshening up and repairs. Still for the price, it's a value.

The breakfast is good. Location is good too

The room is generally clean but dated.

早餐阿姨人好（但早餐不行）

衛生不佳、前台臭臉、重點房價也不便宜