Holiday Inn Express San Francisco Airport North by IHG

The check in staff was very professional and she went above and beyond to make my stay wonderful

I had no complaints everything was wonderful

Breakfast was good. Hard to keep large service of eggs and sausages hot but the staff did well.

Breakfast could have been hotter.

everything was good

no

Nothing I will never stay there again.

The staff were completely unprofessional not helpful and had harassed us from before we had even arrived. We were charged multiple times for different reasons and locked out of our room.

Location is nice. Hotel is clean and the park, sleep, fly option is great if you don’t want to park at the airport. The lady that checked me in, she was having a hard time finding my reservation. I made it online and paid $54 upfront so I had a remaining balance to pay when I arrived back from Hawaii. We parked in their garage. But once we got back, it was the same lady who helped me before we got back. She was having another issue with my reservation? She said it was booked and changed date for March when that wasn’t accurate. Now I have 2 pending charges on my account for $207 and $237? We called and she said that they’re pending and it would change once we checked out. Thankfully, I spoke with a different lady named Maria before we left and she pulled everything up and was extremely confused by what the original lady did. She printed my receipt and said she is so sorry and she would take it into her own hands to get the charges fixed. She said instead of it taking 7 business days, she’s going to try to expedite the process and call customer support for me. It was much appreciated. Thank you Maria!

Room was good and bed was nice sleeping

didn't like booking confirmed my room for two rooms and only one was confirmed by holiday inn and had to find another hotel for extra room I needed. Also door entrance need to be upgraded with scan cards like other hotels are using now. Thank You