Holiday Inn Express San Francisco Airport North by IHG

Everything was amazing.

The door lock malfunctioned after a full.day and had alot of technical difficulties getting us back into our room (not their fault)

The lady at the front desk was nice. The breakfast was good. The bed, jacuzzi, and air conditioners were good.

They had no plastic trash bags in any of the trash cans. The mini fridge had a broken mini freezer that was only hanging by one side and that made it difficult to store stuff on the top shelf. The couch was old and dirty, you can see the arms of the couch are a different color than the rest because all the dirt. The carpet going from the bedroom to the main bathroom was damaged, from the carpet being damaged a small little wire is poking up and I stepped on it going back to bed. That hurt like hell.

I just checked into the hotel and I have already ran into several issues. Let's go through the pro's and con's. Pros: - The hotel honors IHG elite status. They provided a complimentary upgrade. - Hotel provides free breakfast to all guests (Note: I haven't tried it yet and don't think I will, so I can't comment on food quality. However, free breakfast from a Holiday Inn Express? Kudos!). - Hotel room seems to be quite clean. Another kudos. Cons: - This is a BIG CON. The complimentary shuttle service provided also serves other hotels. Since people get on and off the shuttle at different times, it is EXTREMELY EASY for thieves to take what they want (e.g. suitcases). It just happened to me where another family took my suitcase and left the shuttle before I did. Fortunately, the shuttle driver (I should have taken his name so that I can let the hotel know how good he is) realized a family might have taken too much and drove back to a hotel previously stopped by and let my wife search for that family at the hotel lobby... the driver deserves compliments but there is a big problem with this service. Anyone can lose their belongings while using this service. - Rooms don't have any USB ports. While it is quite common for IHG properties to provide fewer USB ports than customers need, this one provides none. Wow! Have we gone back to Stone Age? Since this is a layover, I just need to sleep well. Since I got my suitcase back, I should be able to sleep very well. I consider myself very lucky... but I am sure others will run into this same problem.

The location and rate

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We should have known to leave when we were checking in. It took forever and even though there were two people at the desk, only one could be bothered to check people in. The lady at the desk just sat and ignored everyone else in line. During check in. Get to the room and the outlets are janky. They don’t charge near the bed. No laundry bags. Paid up the ass for parking a stupid rental car because the airport shuttle doesn’t run early enough for early flights. TV is supposed to be DirectTV but keeps glitching. If you’re booked for this place and haven’t checked in, just cancel and go elsewhere. Seriously. Not worth the unlimited headaches.