Hotel Riu Palace Tropical Bay - All Inclusive

Was not given room category that I paid for. They refused to refund. Was not given the coupon vouchers advertised. They refused to make it right. Staff were amazing but apparently management don’t care to be honest and give guests what they pay for. I recommend finding a resort that isn’t dishonest.

Todo

Pocas opciones gluten free

Lovely hotel set on perfect bay, you can walk the beach left or right for about 15 mins and enjoy calm clear Caribbean waters and friendly jamaican smiles. If you turn right head past the blue shack shops and you end up at Riu Negril where the water isn't as clear but beach is full of shells and party atmosphere. Do stop at the blue shack shops, plenty of souvenirs and chat, don't be afraid, you're welcome and safe. Hotel is fine, typical Riu, plenty of good food choices, lots of cocktails, thanks Krystal and Ali/coco/janel for the chat and masterpiece cocktails. Room was fine, cleaned to perfection and mini bar restocked daily. Dining staff attentive and thank you Maxwell and Amoy for looking after us at breakfast and all the ladies who welcomed us lunchtimes, especially Jackie Williams. Special shout out to the animation team who work so hard and have a million talents, singing and dancing and masters of entertainment, Spotlight needs a show of his own, he can conjure up a quiz when its raining, sing, dance and gives 110%, what a gem the Riu has in him, very clever, funny and talented. We've loved our stay. Made lots of beautiful memories and friends. Thank you Jamaica 🇯🇲 xx

I must say this has been an experience first off my luggage was taken to the wrong room and staff refused to retrieve it. No restaurant to eat at other than the buffet. Staff have been are not helpful at all. If you’ve booked here cancel asap

The employees

The ramps

I also am going to write a review....an honest one. I was planning my first solo trip and of course I wanted to come back to Jamaica, my happy place. Whenever I go somewhere or do something reviews are the first thing I read and I always take to good with the bad. I contemplated coming to Tropical Bay because of some of those reviews, but I am sooo glad I chose this amazing place. Granted, this is not my first time in Jamaica so I don't need to discuss the roads and all the other irrelevant things that take away from the review of this place. When you travel, you have to have and open mind...not everything is going to be like home. From the moment I arrived, I was greeted with warm smiles and Jameson at the reception desk got me checked in quickly. Paul, the concierge, promptly grabbed my luggage and escorted me to my room. My room was immaculate...and I thank Danya for that. I never had any issues with my room, it was clean and smelled so good. She was an amazing room attendant and respected my privacy. After traveling all day I was hungry and quickly realized there was food served at all times of the day. I chose to eat buffet style everyday since I was by myself and the food was very good. The dining staff was also wonderful...so thank you Nadeen, Shane, and Samuel. I soon found myself mingling around the adult pool bar and met Andrew and a wonderful bar staff. Nobody compares to this bar crew...here's to Judith, Theodeen, Andre, Gregory, SIllion, Geovan, Laura, Bevan, Crystal, and of course Richard. Everyday I was always met and greeted with great conversations and smiles. In fact, i never came across 1 person who worked there that did not speak or acknowledge I was there...always asking, "How yuh stay or Wah Gwaan?" The beach is also wonderful, clear water, white sand and a clean space to enjoy the hot sun and the glorious sunsets. there was not time during my stay that I felt unsafe. This is a quiet resort and it was very much appreciated when one wants to relax and have some peace. My overall experience was way beyond my expectations and I will now return year after year. Jamaica has always held a special place to me and it never disappoints.....well neither does the RIU Palace Tropical Bay. THANK YOU ALL for an amazing vacation and making me feel like family. As I always say...it's never good-bye...it's see you later.

I’ve just returned from my 8th stay at this wonderful hotel – twice this year alone! It truly is a lovely, relaxing place, set on the most beautiful beach. All of the staff are incredibly friendly and attentive. A special shoutout to the entertainment team – they’re amazing! So hardworking, welcoming, and they genuinely go above and beyond to get to know everyone and ensure your stay is unforgettable. There’s also a great daily schedule with the RIU Fit team if you want to stay active while enjoying your vacation. The food is consistently excellent – fresh, with lots of variety every day. From the bar staff to the lifeguards, everyone plays a part in making this place feel special. We even had our family from Jamaica visit for the day, and they were warmly welcomed and had the most amazing time with us. Already counting down the days until our return in April!

Myself and my husband went to the hotel to celebrate my 50th birthday and what an amazing trip it was! We had a garden view room that we were happy with, we could see the sea if we looked sideways over the balcony but more importantly we could hear it while we relaxed on the balcony with a Red Stripe. Our cleaner Mikeisha was so friendly and kept the room nice and clean. We met so many amazing members of staff, Krystal was a real favourite in Daquiri lobby bar, making the best cocktails and entertaining us every night. Also Bianca and Alecia who were lovely and worked alongside Krystal. Jelani who bought our drinks regularly during the day by the pool and really took care of us. Andrew at the adults only swim up bar who sang along all day while pouring great drinks, such a lovely man. Maxwell and Shamoy took care of us every day at breakfast and lunch at the buffet restaurant and I must say the hotel has the best buffet restaurant I have ever used, we never got bored of the food and the service was amazing. The entertainment team were great too. The beach was the best beach I have been to since I was in the Maldives 23 years ago and I have been on a few beaches around the world. Don’t forget you can use the sister hotel that’s about a 15 minute walk down the beach, turn right and keep going ( RIU Negril) for the pools, buffet restaurant, waiter service Sports Bar and steam room. They also lay a bus on to take you there for the white parties and neon parties on a Thursday nights free of charge. As soon as the staff knew I was celebrating a big birthday I was spoilt. A cake and singing in the buffet restaurant with a decorated table on my birthday and on our last day wishing us a safe flight, a birthday cake and singing in the lobby bar and birthday celebrations at the adults only swim up bar. On my actual birthday we used the taxi company located in the lobby to drive us to Ivan’s restaurant at the Catcha Falling Star Hotel in Negril, it was $40 return journey but Suave who drove us was lovely and talked us through the sights on the journey, he even booked the table for us and told us to get the waiter to phone him when we paid the bill so he could collect us but as it turns out he was already waiting for us in the car park. I highly recommend Ivan’s, the service, food and views were amazing, it’s next door to Ricks Cafe and again they made a fuss of my birthday. The beach was shallow and beautiful. We don’t often return to the same hotel twice but I can see us returning again and again, we had the absolute best holiday and highly recommend this hotel, I shed a tear when we drove away and that never happens.

If you are looking for an amazing place to get married I would thoroughly recommend this hotel. Sophia, the wedding planner, is an absolute star, from the first communication right thru to your big day. Nothing is left undone. The beach is stunning and everybody is friendly and professional We had the best day

What a wonderful time we had. From check in to check out everything went smoothly. The staff was helpful and caring, just give a little respect and you get respect back. Give a smile and greeting and you get it back. Be kind and you’ll get it back. The rooms are great. People say the rooms are outdated but are you there to live in the room? The A/C works great as does the minibar fridge. No problems with the room at all. The room was always clean. The food is fantastic. We ate only at the buffet and there was so much variety we didn’t know where to start. Can’t starve here that’s for sure. And of course the beach. What can I say except GORGEOUS. We spent most our time at the beach. Yes the sunbeds are a little “used” but spread your towel on it and you’ll be just fine. If you’re that fussy that you insist on having a totally clean sunbed, you shouldn’t be at the beach. The resort is definitely something everyone needs to experience. It’s beautiful, clean, and very welcoming. Just always remember YOU make your own vacation good or bad, you choose