Best Western Canyon De Chelly Inn

The complimentary coffee & pretzels in the main office the next morning.

N/A

The A/C in the room worker great The restaurant was nice and good

The pool was under renovation We had 2 cockroaches in our room The hot water was warm at best The pillows on the bed were small and uncomfortable Water from the faucet was brown in color Shampoo and condition bottles were practically unusable

The room was comfortable.

One of the registration clerk during checkout was very rude. She was not helpful in anyway. I did not have time to stay there and argue with her, I had to go to work.

Clean and comfortable. Friendly staff. Good restaurant.

The fact that my family lives in Chinle and it was near them.

I have so much to say. 1. First and foremost the rooms need to be deep cleaned. There were spiderwebs pretty much everywhere you looked and there were a lot of little spiders in the restroom. A ton of dust bunnies behind the tv stand and the nightstand. There were items under the bed from possibly the previous guests. 2. I’m going to take a guess but the pool and hot tub have been closed for quite some time. If they are closed all the time then they need to be taken off the list of amenities. 3. The person that checked me in needs to be trained a little more on handling issues with reservations and communicating with the guest.

Restaurant breakfast was very good.

Room was dirty. Shower was noisy and drains were very slow. Bedding was poor and old.