1781 Fleischli Pkwy, Cheyenne, Wyoming, 82001, Cheyenne, US
Recreational Opportunities: Dive into relaxation at our indoor pool, rejuvenate in the spa tub, or stay fit in our fitness center.
Amenities Galore: Enjoy complimentary Wi-Fi, a cozy lobby fireplace, and a delicious buffet breakfast.
Convenient Location: Minutes away from museums, historic sites, and the airport, SureStay Plus Hotel by Best Western Cheyenne is your gateway to a memorable stay. Book now and experience comfort like never before!
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Guests highly rate the clean rooms and frequently praise the friendly staff.
It was a bad experience from the beginning. We couldn't find it because the banner was so small. We called the desk and found we were around the corner. We were told it was the one with the blocked off parking lot and we needed to park at Home Depot. Why work your whole parking area at once? The room had a toilet that didn't work and a bathroom door with the know coming loose. We were afraid to lock ourselves in. When asked for another room, there were none. They didn't know what to do to fix it. I was told they would try to get a plumber but didn't know when. We said forget it and would like to speak to the manager who of course is only there after we were to leave the next day. I asked for credit as I didn't think we should pay for a room we needed to use a bucket to flush the toilet. We spoke with the assistant manager the next day who said he checked the room and found nothing wrong and dismissed. When I told him I wanted credit he said he couldn't and would talk to the owner and call back. Never did. The customer service in this hotel is terrible and will never stay there again. I'm sure you're happy about that. I feel you have little concern for your customers with a problem and only want good reviews.
Customer service was terrible and no one wanted to help because i booked grom expedia
Upon arrival we found this property is currently undergoing renovations and the parking lot was being repaved. Needed improvements but makes access to building more difficult.
The room was great!! but most importantly, the staff was amazing. Everyone was super helpful and kind. I was trying to make a reservation for my daughter that was traveling and they made the experience easy and effortless.
Good
Clean room and kind staff. The breakfast was overly processed and the bacon was super fatty and limp but the stay was great!
CLEAN ROOMS, GREAT STAFF, VERY CLEAN
Filthy room with black mold growing in the shower that was not removed after I notified the front desk. The shower also contained a used razor cover and was covered in hair. The carpet in the room was old and filthy. On the hand, the staff was friendly and accommodating, going out of their way to help me.
Getting to the property was confusing because of the intersections of I-80 and I-25, and exits for city streets all in a small area.
The hot tub was our favorite part.!! Breakfast could be updated a bit as all they offered were tiny omelettes & the sausage was weird. Comfy room, nice tv with YouTube access. Overall was a lovely stay.! :)
