Staybridge Suites Grand Rapids-Kentwood by IHG

Rooms were clean and comfortable . Location worked well for us

Property was ok , desk staff was less than helpful . I had called requesting an early arrival a few days before , because we were driving in for a wedding . Wanted to get in so we could dress there and be fresh , as opposed to driving 3 hrs in our dress clothes . Was told we would have to call back in morning of arrival , but shouldn’t be a problem . I did call the morning of and was told me I would have to call back btw 10:30 & 11 , which would be too late as we would already be on the road . Also , Breakfast was crew was running behind , several items were not ready or out .

The room was nice. The breakfast choices were great.

The tv didn't come in good. No TV guild. The hot tub was nice and hot but only one jet was working.

The location

The pool was outside and not usable. The hot tub was broken. And the heat in our room didn’t work. Was not a great way to celebrate our 40th anniversary

Full size fridge in rooms. Clean. Quiet. Nice stay.

Breakfast was great! Room was clean and wonderful!

Bummed that the pool was closed

I really liked the layout of the two bed/ two bath units and the outdoor recreational areas, very nice. Staff was incredibly welcoming and helpful. Bed was comfortable. Complimentary juice and cookies was a nice touch.

Cleanliness left a lot to be desired. The room had a funny off-putting smell that was obviously trying to be covered up by housekeeping fragrance which was very overpowering throughout the hotel. Floors were not vacuumed and the tile sections were sticky in the entrance and bath. As a forner manager of housekeeping, I recommend work on sections of the hotel at a time doing deep cleans and shampooing; the carpets should be addressed immediately; every floor should be clean and not sticky or smelly upon check in. Urine spots were found around toilets and personal hair deposits were located around them as well. Mirrors and picture glass were dirty with toothpaste, soap spray and haze respectively visualized. None of our party were able to relax because of the overall condition of the room. Kitchenette did not have what we needed to cook (frying pan). Forced air climate control was imbalanced between rooms leaving some overheated and others freezing at night.