Staybridge Suites Grand Rapids-Kentwood by IHG

Room was missing a battery in the smoke detector and it was beeping. I had to go to the front desk to get a battery for it. We also had to do some cleaning ourselves. The room is otherwise nice and the staff is nice and helpful.

My son and I left our room to attend a concert and when we got back, part of tge ceiling in the bathroom had fallen down because of a leak dripping down from the ceiling. My eye glass case got ruined from the water dripping on it. I called the manager and she gave me the option of switching rooms or waiting til morning for maintenance as they don't stay on property. I chose to switch rooms.

The front desk staff was very unpleasant. There were kids running around and banging on room doors until late night.

Safe lot of shopping dining options near

We enjoyed our stay

No hot water when I tried to take a shower, found a room key and receipt from previous customer. Makes you think of how they missed that and cleaned the room correctly. Second time in a row didn't have any waffles batter

Staff was very friendly, check in smooth. The room was spacious however not very clean. There was debris all over the floor including a piece of plastic my husband stepped on with bare feet. There were onion peels on a pillow and the couch, a piece of brownie or something on the floor, obviously the room was not vacuumed. All doors were stained/smudged with something that I easily cleaned off with a towel. There were stains all along the walls in the bathrooms (like coffee was spilled down the wall and left there) and a stain on the bedding. This is not the first time we stayed here so was surprised how poorly cleaned this room was when we arrived. Disappointed that this may cause us not to stay here again.

Clint