Super 8 by Wyndham Liverpool/Clay/Syracuse Area

Ran by Thugs charged me days after I left for smoking in the hotel room. I don't smoke. Never let me speak to a manager, nor responded to emails.

Closer to a motel than a hotel. The included breakfast was nonexistent. A pitcher of juice and a couple of granola bars. A joke for a breakfast. They do not shovel or maintain the sidewalks, instead they just put up signs to watch for ice. There are plenty of other places that are much more suitable for humans. Save your money and shop around.

The room was not clean at all. Stains on the ceiling and walls. My TV didn't work. Called the front desk and he never came to fix it. Bath faucet leaked all night. Breakfast is a joke, you shouldn't even advertise that as breakfast offered. Will never stay here again and would not recommend to anyone.

No problems

The hotel is very dirty, the room was dirty and smelled of cigarette smoke and mildew. There was hair in the bed on the sheets, and there was bug crawling on the bed. The chair in room filthy, lamp shades filthy, walls and ceiling dirty. As far as cleanliness, very unacceptable. The bed was very uncomfortable, I was afraid to lay on the bedding. Customer services could have been better, we were denied to be changed to another room. I asked for a refund and to check out, but was told I couldn’t get a refund until the manger came, which he never did. I was told someone would call me and this never happened. Dirty towels were left in my sister’s room

This was by far the worst hotel experience we’ve ever had at a Super 8. When we arrived, there was no one at the front desk, and we had to wait over 20 minutes just to check in. When someone finally showed up, they checked us into the wrong room ,a single bed instead of the double room we booked. After that, we were moved to a double-bed room that was filthy. There was mold in the bathroom, mold inside the refrigerator, and a strong, unpleasant odor throughout the room. The beds were uncomfortable, the bathroom was disgusting, and everything felt unclean. To make matters worse, the staff were completely untrained and lacked basic customer service skills. They were unable to provide an invoice when I asked for it, and the billing process was confusing and unprofessional. We were given credits and then recharged for another room and a $50 security deposit , I genuinely have no idea if we were double-charged or not. The staff were all from India. We’ve stayed at several Super 8 locations before, but this one was by far the worst. Poor service, dirty rooms, billing issues, and no sense of accountability. Avoid this location at all costs.

Stayed here before

We were ther for a show and planned everything according to check-in time of 3PM. We did not get our rooms before 4:30PM so we missed part of the show. Front desk clerk was not friendly at all, he seemed like loosing patience really quickly whennI asked basic questions, almost agressive.

I liked the clean room, comfortable bed, and ample space. I didn’t like some noise I could here from other people, but I guess that’s to be somewhat expected in a hotel.

Check in was easy and desk personnel very nice. However, we happened to come back for a nap in the afternoon before the room was made up and it was never done. Also the room had a hard floor, maybe a pet room, and it was quite dirty