Ponte Vedra Inn and Club

There's some other place in Florida which refers to itself as a magical place. They might even have trademarked the phrase. You know who they are. But the Ponte Vedra Inn is truly where a magical and relaxing experience await. We have been coming here for almost 30 years for family get togethers, always a great experience. You arrive via PV Blvd, beautiful homes on either side. The speed drops to 15 mph as you arrive, contributing to a sense of relaxation.(That goes for the guy in the black GWagen too. You know who you are.Slow it down next time). The staff? They're good, they know they're good, but they want to prove to you they are that good. Courteous, accommodating, and ever helpful. Better than the staff at the Ritz, in my view. The room? On the ocean, walk out the patio and you're there. Recently refurbished, you can see thought was given to the redo. Everything at hand, all intended to make your stay as effortless as possible. The only discordant note is the cheesy Cuisinart coffee maker. Please pitch those and at least a Keurig in every room. Every morning they rake the expanse of beach for you. The food? Amazing. I have never had scrambled eggs as good. What magic does the chef put in? The Friday night prime rib buffet is to die for. And the servers are excellent. Attentive, refilling water and coffee before you can think of it. We had a special dinner Saturday night, and again, excellent food and superb staff. I should avoid saying this is the best in Florida, then everyone will want to come here. Like Yogi Berra said, "It got so crowded nobody goes there anymore." But, to give Ponte Vedra it's due, they are the best.

Fabulous. Great facilities. Wonderful location

Nothing

We have been going to Ponte Vedra Inn & Club for over 40 years & have always enjoyed the accommodations, the restaurants (from the casual snack bar grill to the main Inn restaurant to the gourmet Seahorse Grill (with its huge 2nd floor windows overlooking the ocean), the beach (which is raked clean every morning), to the magnificent pools. The grounds are lush with flowers and are always immaculately maintained. During our recent trip in July, 2023, we had a noteworthy experience. I inadvertently left behind some expensive eyeglasses and jewelry in my nightstand drawer when we returned home. Long story short, an exceptional housekeeper, Javier, found them and turned them in. We are so appreciative of his honesty and consideration. Beyond that (not a small thing in today’s world) Javier took such good care of us: always a smile, courteous, hardworking, he attended to even our most mundane needs. As the owner of a business, we are particularly sensitive to the importance of superior customer service. Javier is tops! Furthermore, this is the kind of service you can expect at Ponte Vedra Inn & Club.

Really great stay! Room was clean and service was great. We stayed in the Georgia House on the ground floor. Could walk right out our door onto the beach. I guess my only complaint was that everything is so spread out. However, everything was within walking distance or a short golf cart ride. Or, you can also drive.

First impressions were great, but boy did they go downhill from there. I expected this to be a 5 star luxury resort as I’ve stayed at and positively reviewed a plethora of similar properties globally over the years, but it most definitely is not. The food quality was three stars at best, mostly greasy or overcooked items except when at one of the specialty meals like the Sunday brunch. Every time we sat for a meal or drink, incorrect items were brought to our table, some of which we were charged for after notifying the wait staff every time. I have never felt more nickel-and-dimed in my life at a property of this “caliber.” You are charged a daily resort fee but then are also charged for everything you do other than walk and drink water. The beach chairs are $15/day per chair, umbrellas on top of that. Use of any of the country club facilities are also an additional charge. We were charged a court usage fee for playing croquet. How are these items not included in a resort fee at a hotel like this? Even bikes were an additional charge. Finally, and most importantly for me, I had a completely inexcusable interaction with front desk staff that simply ruined the rest of my stay and will forever sour my opinion of this hotel. Upon check in, I provided a credit card for anything charged to the room yet apparently due to either human or system error it did not collect the information. A full day into our stay, I received one of the most rude voicemails I’ve ever received from the front desk informing me that since “I did not provide a credit card (which was false)”, I “will be unable to access my room” until I do and that coming to the front desk and providing one was the only way I would be permitted to “continue my stay.” Mind you, the room had been prepaid in full. This threatening tone after an error on the part of the hotel is inexcusable, and they even sent a beach cabana boy to tell us he couldnt charge our beach chairs, that we were already sitting on, until I went back to the front desk. The manager offered a verbal apology but that simply just didn’t cut it.

Great. Worth every dollar.

Great

Great friendly place to vacation