Best Western Holiday Hills

Nothing.

Customer service was horrible. Room shade broken with no privacy on ground level, and paper thin walls with neighbor listening to a very very loud horror film. Tristy at the front desk did not address our issues, and was very rude when we asked for a new room. When I confronted her rudeness, she doubled down, and required additional funds for a room change. My partner was concerned Tristy would come into our room when she saw us leave for dinner or do something to our car because I asked her why she was being rude. We left in an hour and did not stay the night. Tristy refused to check me out until 3am. I called corporate Best Western for my money back, and Tristy lied and said she had proof I stayed. I have a video of my room and me checking out, as well as 24/7 mileage tracking which clearly shows I did not stay. Tristy is not only rude and ruined our would-be stay, but a downright liar.

Easy check in and check out

The ice machine was not working, and had to go to the 3rd floor for ice. A lot of water came out of the handicap shower, which made the floor slick. I used towels to clean up the water. When I hung up the towels, it was filthy from the floor. Walking in the room with shoes, the floor was very sticky, when walking around in the room The blackout curtain could not be lowered by the button on the box. Tried to manually lower the block out curtain and still would not work. Tried the work out facilities. The bike was not working very good. You would make one rotation and the bike would try to freeze up and was not smooth at all. Tried the stair stepper and it too was very difficult to use. The treadmill was ok

Exceptionally friendly reception staff

Expensive, unclean rooms. Noisy area and they charged a ridiculous deposit. Rude customer service.

The pool

The pictures of the suite were inaccurate

Good location

Nothing