Kempinski Hotel San Lawrenz

Property is amazing

Front office / sales staff

breakfast, facilities, pool. Calm

Cost of breakfast which was added to the rate. This was quite high. Local Dwejra bay beach very crowded as a destination. You cannot swim in blue hole (should be made clearer), the cliffs also quite dangerous for young children. Ramla bay is a lot nicer but a long way. Snorkelling in Malta generally is overrated and not as good as advertised. I would have chosen a different destination.

Le calme.....car peu de clients !..; la chambre (sup de luxe- terrasse , grande et confortable )

L'aspect visuel des façades....; le très mauvais entretien des boiseries qui nécessiteraient une remise à niveau urgente !! : très dommageable pour un établissement qui se veut 5 ét.....

Everything especially Mayuree reception manager fantastic!!!

nothing

Sehr freundliches Personal Wunderschöne Hotelanlage Reichhaltiges Frühstück Viele Spa Möglichkeiten Ruhig nur die Vögel zwitschern ;-) am Morgen

Very peaceful

Pet policy needs review. I was told to keep my dog alone in the room during breakfast hours and dogs are not allowed next to pool aread and garden. They have three pools and they could easily allow choose one to be dog friendly. Not worth the money we paid for a family experience. Our dog is family to us and he is well behaved. An email was sent telling me that this is after bd experiences they had. I dont care is other owners does not clean after their dog... If I paid for a dog friendly hotel, I expect to be allowed to enjoy the experience with my dog. Very disappointed. We had to pay a more expensive room + pay a 75 euros cleaning fee to keep the dog locked in the room... Crying with anxiety. I suggested they should put litter bins in the garden and fine owners who does not pick up their dogs' poo. I would have accepted everythinf but not paying a lot of money to lock my dog in a room. I tried sending a polite email but the answer was redicolous prooving their point without no compensation. Dogs are only allowed in one terrace. I was sent the dog policy before so I take responsability but I never imagined that in such a huge garden, I am going to find NO DOGS ALLOWED signs. Redicolous !