Super 8 by Wyndham Rock Falls Sterling Area

Nothing

The owners suck and are rude

Nice clean and the staff was very helpful

N/a

Didn’t eat breakfast.looked in the room on the last day and didn’t see much! Room rates are cheap, so you get what you pay for.

The room was furnished cheaply and all the furniture was old! The floor had a bid bump in the main walk way in front of the bathroom. The room smelled musty.

AVOID! Worst hotel I’ve ever booked and the only one I’ve ever left without staying. Multiple red flags upon entering the room: - The deadbolt would not work as it couldn’t go into the door frame. - The carpet was bumpy. - Room looked shabby with run down furniture and smelled off. - Used the bathroom and when the toilet (which was very small and low to the ground) wouldn’t stop running I took the lid off to fix the stuck float. The tank was full of mold. - Final straw: went to check the temp on the wall a/c unit and the vents were full of mold. I grabbed my things and headed down to return the key. The woman at the desk was pleasant and offered to switch my room but I didn’t want to stay there anymore. She said Trip Advisor would have to contact them for the refund since I booked through TA. Called the 800# and the rep called the hotel and told me they’d have to contact the manager and would be in touch. I had the refund within a few hours so kudos to TA for solving things quickly. The hotel didn’t fight the refund either so at least they got that right but I will be hesitant to stay at another Super 8 or any Wyndham hotel in the future.

Was a pleasant stay.

None

Good location, had what we needed.

Reserved a room specifically with a king size bed AND a sofa bed. Upon arriving they informed us the sofa bed was not functional. We needed that bed space that was the whole purpose of reserving that room, so they had to change our room to one with two queens, but then said there would be an additional charge. Why charge extra for an error the hotel made?

Stayed here for 3 days with my girlfriend. She attacked me so I called the cops. The owner wouldn't let the Cops or I in the room to get my car keys and wallet. She is in jail and they won't let me get all of her kids toys and clothing. Trip