SureStay Plus Hotel by Best Western Bettendorf

Staff was friendly. Rooms very clean. Parking great. I'd stay there again.

you get what you pay for and this delivered just fine. it was inexpensive, clean enough, quiet enough and friendly staff. Internet worked fine, the breakfast wasn't really much to eat but coffee was decent enough.

Good

The breakfast selection was very minimal and not fresh, the coffee maker was broken, and the cereal.was stale, There were lights were flickering and there was an abandon car in the parking lot that had been there for a while.

The hot tub in room would’ve been nice but we checked out as soon as we saw the room. It was old and dated and smelly

The owner stole money from my credit card. I knew he was going to do it but there was nothing I could do. The owner is very dishonest and will steal if you give a card. Room was totally paid for when we arrived. Still demanded an incidental hold for 3 times the room rate. Promised it wouldn’t be charged if no damage and no smoking. Didn’t refund the full amount like promised. Dishonest and rude. That’s just the start. The rooms and smell is even worse than the owner stealing money from us. Stay anywhere else in Iowa before spending a penny here. Disgusting!

The morning staff was friendly

Convenient location for us, but our bathroom door wouldn't close. It would be nice for have some outdoor seating.

Beds were clean & comfortable. Bathroom was generally clean, but the corners & perimeter had a dusty buildup. Carpet wasn’t vacuumed well and the room had an old, kinda musty smell. This hotel needs serious updating!! Very limited & small breakfast offering.

Despite having only a few guests at hotel, we were given a room with no view other than a roof blocking the window. Bed linens were stained. Jacuzzie was covered and not cleaned or filled. Exercise room continually locked even after made inquiry about using it. First morning down to get free breakfast and there was nothing at 8-830 and was too be available until 9. Spent $30 to go out and eat same items that were to be included free at hotel. Another morning there was no pancake batter. There is only an indoor pool and it is NOT HEATED. Water was too cold to enjoy. No daily maid service. One day was asked when seen in hall of we wanted maid and replied we did and left. Returned to find only have 2 towels and took trash . Nothing else done that day or rest of our 4 day stay. No elevator.