Americas Best Value Inn Wenona

These guys are cheap. It is clean and safe. But many things dont work and they do not provide the breakfast they used to. They need to STEP IT UP on the details. Thats what people remember.

People were nice however, we booked a smoking room and paid 50 additional for such and werent given it or provided reimbursement. The shower rod was hanging off the wall, the towel bar also, the ac/heat did not work, we were not offered any other accommodations or refund!!! And are now given the runaround.

This hotel is in my top list of dirty hotels. Stained sheets, dirty walls,floor, bathroom mirror. It’s old, run down, noisy and just overall not a place I’d stay again. King bed with 3 flat half sized pillows

Pieces of the tub were broken and it did not have a drain plug. Room was not clean and bath towels were already stained. Entire family was working the front desk and they acted like guests are a burden.

We stayed two nights, the property is clean and the staff very accommodating. Nights were were quiet, bed was very comfortable.

The sheets, blankets, and towels were stained. The mini fridge has pink juice spilled all over inside the door and the room smelt like pee and smoke. Also there’s no elevator.

Dated hotel Breakfast is bad

We stayed for 5 days, 4 nights. Every morning, the breakfast was awful. The milk was spoiled and smelled foul. The cereal was extremely stale. The waffle mix was basically colored water. In the room, you have to rearrange things just to be able to plug in the microwave. The tubs are extra small and the rags and towels all had stains on them, I’m glad I bring my own. The bed was ok for comfort and I did notice a small stain on the blanket but not the sheets. The sheet did have a fist sized hole in it though. Overall, would not recommend unless it’s a last resort type situation. It is the cheapest in the area though.

Easy parking nice area

We arrived 10 minutes after booking via Expedia. No one came to the door, no one answered the phone for me, my husband nor expedia. Then they denied my request for a refund saying I was a no show. I was absolutely not a no show, I came about 10 min after booking and no one would come to the glass nor answer the phone. We used the phone they said to and it sent it directly to voicemail. We knocked on the door and on the lobby glass. We hollered, and called the hotel from our own phones all before reaching out to the help team at Expedia. Once I reached out them the Expedia rep attempted to call them and no one answered.  We had to travel another 30 min down the road and get a different, more expensive room later in our trip than we wanted because they refused to come to the door, answer their phone, or give us a room. What ultimately happened was theft because they took our money but REFUSED to provide the service they said they would.  It is unacceptable for them to deny my refund and unacceptable that after seeing the conversation I had with Expedia's rep they would accept the hotels refusal to refund as a case closed and allow this to happen to your customer. The entire situation is awful customer service.