Super 8 by Wyndham Estherville

Thank you for a safe, comfortable stay

The property and the room were clean and smelled good. The parking lot was well lit and there were plenty of spots close to either entrance.

The bed was not very comfortable and the pillows felt like cement. It was okay for a couple of nights but I wish I would’ve brought my own pillows.

Location

Loud with construction as well with traffic

Tried to check out a day earlier and was told that I could not get a refund because I had paid with cash. Was charged a extra $140.00 for pets when nothing was said when I checked in and other guest with pets where not charged. Had a email confirmation of the price of the stay and when I was checking in the price was $200.00 more . The manager said the price that I had booked the room with the old management was not the price now so the hotel wanted me to pay the new price . Walked outside of the side entrance there where people smoking pot multiple times . The side doors are not locked , so anyone can gain entrance to the hotel though any entrance. Dog waste in the lawn . The breakfast had nothing but old donuts and alittle cereal.

Staff went out of their way to accommodate my sister who is handicapped.

Staff was friendly check-in and out was easy. Rooms were really nice.

Beds were very hard and pillows were terrible.

fan in bathroom was a little noisy

Location

Room was to be smoke free which was not the case. Staff solution was to spray Fabreeze which only made it worse. Booked 2 different reservations. One for 31st the other 1st of the month. Explained on checkin. “ No problem that will be fine”. Am of first stopped at reception desk to request no room service. In the middle of our event I received call that house keeping entered our room and belongings were still in room. Was requested to immediately come and remove belongings. Again explained situation. Confirmation given. Was told could not get different non smoking room since could not get to motel to remove personal belongings so room could be cleaned for other guests” My daughter who has asthma ended up staying in room of another relative. 3 rd relative who stayed one night did not even gave safety lick in their room.