Super 8 by Wyndham Carroll/East

I made my Reservation through Booking.com. I changed my reservation to add a day. At both times I asked for a 1st floor Pet Friendly room. I even called to change and add a day. And spoke to an actual human being. And told them that I need to add another day to my reservation. And to add a day and the room must be a 1st floor Pet Friendly. After Traveling from Rock Spring, WY. To Carroll. Iowa we we're beat. We just wanted to get in take a shower before meeting family to discuss Family Matters. We pulled in right next to a van, where the person had been smoking a cig and on tbeir cell phone. We got out of our Bronco and had our two dogs on leashes. The person in the van jumps out of her van and begins to tell me "Oh NO!!" "NO DOGS!!! I was so shocked. Nothing on the description of this place said "NO DOGS". I had even put in my search for Pet friendly hotels and this place came up. Now I am Fighty to get my refund back You go on-line and ask for "Pet Friendly Hotels in Carroll, Iowa" and Super 8 is the first one on the list. Now I have wait to see if I get my refund. Until then they get a very bad review from Me.

Hear the comment above!!!

The queen bed was needing to be replaced many years ago. The middle of the bed sank down so deeply that we needed to lay 2 pillows over the middle just to feel comfortable. Our room # was 118. When we reported it to the desk clerk she said we were the 2nd people to report this same problem. Sound like an issue that is not being corrected.

The smell of deodorizer was overwhelming, I can still smell it on my clothes hrs later. The toilet seat was loose and kept slipping around. The staff of two had to do everything.

Toilet seat secure. Smell of deodorant gone.

Friendly staff and very clean.

The rates were higher than most of its other branches. Especially for the small town location it was in.