Super 8 by Wyndham Tulsa - Route 66

Que tenía 2 camas tamaño Queen

Los colchones de cada cama estaban vencidos o hundidos por el extenso uso. El desayuno que ofrecen es un desastre, así que eso no puede llamarse desayuno. Me cobraron el depósito de garantía 3 veces, una en efectivo y dos en tarjeta, según ellos por error, pero solo me devolvieron el efectivo. La acreditación en la tarjeta, dicen ellos, que llegará en 5 días hábiles, pero si no llega, a quién le voy a reclamar estando yo a miles de km de distancia.

Rehanna was so very kind and helpful to me.

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It was a good stay for 3 days.

Everything was comfortable. The staff was awesome and accommodating. I had to go to the hospital and the staff are keeping my belongings safe till I can recover them. I plan on booking more dates with this 🏨

No dislikes. When the laundry room washer wasn't working, they got on it immediately and it was repaired.

Being so close to the highway.

The room was dirty, Smelled like smoke, cigarette burns on bed cover Security lock was broken Toilet was wobbly like it was fully attached I was told about a pet deposit but was charged 2 different deposits and they both went thru on my card.

I reviewed this hotel last year. I think I said something to the effect that the location doesn't seem to be the best, but that the room and customer service made up for it. I'm pretty sure I gave it five stars then because it surprised me, in a good way. Well, guess what? They did it again! I made the mistake of booking a smoking room. First time I've ever done that in probably 1,000 hotel stays. I didn't realize it until I got to my room and noticed a faint smell of smoke, and then an ash tray. To be honest, I could not believe it didn't smell 100 times worse. They must do a great job cleaning! I was once put in a room the hotel manager swore was not a smoking room that absolutely wreaked of smoke. This room here I could have handled okay. But, I was mad at myself, and frankly also upset with Wyndham that their website doesn't allow the option to filter out smoking rooms altogether. I will NEVER intentionally book a smoking room; yet, I'm guessing that was the first option listed in my search. It is not this Super 8's fault at all. My first step was to contact Wyndham to let them know I was unhappy with the fact that I couldn't filter out smoking rooms from my search, and that they should update their room search to allow for this. To date, I have not heard back from them. Big surprise! But literally within minutes of sending that email, I heard a knock on my door. It was the front desk staff with two new keys and a sincere apology for not asking if I had the correct room type in the first place. This booking was my fault, not the hotel's. Yet, they went above and beyond to fix a situation I created for myself, with some "help" from Wyndham. I think this speaks volumes to the ownership and management at this hotel. They care about customer service! All their staff members I encountered during my week here were friendly, too. For a Super 8, their breakfast options look great! I believe they may even offer waffles, which is very rare in my experience at other Super 8 hotels. Their WiFi was good the whole time I was here, I never had an issue with parking, the shower was good, and the bed was comfortable. All the basics were covered. And, they got me in the first floor room I requested! Honestly, I'd give them six stars for this week if I could. And as long as ownership and management stay the same, I will definitely be back here during future Tulsa visits! Thank you for a great stay!