DoubleTree by Hilton Sunrise - Sawgrass Mills

La Limpieza y la tranquilidad

Very Old used room, destroyed and stained carpet, hair on the WC

Já é a terceira vez que me hospedo. É excelente o hotel, localização ótima, perto do Sawgrass e toda a equipe muito atenciosa. Voltarei em breve!

Única coisa que desta vez achei ruim foi que tiraram o banquinho que tinha para os fumantes. Deveriam colocar mesmo que em outra localização outro.

Excellent customer service,property well kept.

Many of the positive experiences from my first stay were repeated:- the great breakfast, comfortable beds, daily cleaning of rooms, great shower with daily towel change, proximity to great shopping locations etc.

The warm, friendly welcome experienced during my first stay, was absent on this occasion. The young man at the front desk did not appear very enthusiastic about welcoming us. There was no explanation about WiFi access for example, which was provided during my first visit and which I observed being outlined to another guest by another front desk staff, a few days later. I reminded him that this was my second stay and was met with an expressionless “Oh…welcome back” By the second day of our stay, my adult daughter developed an episode of sneezing shortly after returning to our room. This continued until our departure from the hotel. Both myself and my wife also developed occasional episodes of sneezing while in the room, with my wife’s situation growing worst by the final morning before our departure. My wife had to resort to wearing a face mask from our departure from the hotel right through our flight home. The sneezing issue was more than likely caused by the carpet in the room, which appeared worn and dusty. This might have been a case of second time unlucky, but was quite unfortunate, as it took away from what would have otherwise been a memorable stay.