Sonesta ES Suites San Diego - Sorrento Mesa

Good place for us

Beds comfortable BBQ area. Breakfast good. Had 2 queens and a king suite. Liked king bedroom had its own bathroom. That the 2 queen beds had own bathroom

That hotel did not have confirmation from booking that all 3 reservations had all been pre paid in full 45 days before our stay. It took 21/2 hrs at the front desk and still had trouble after finally finding the email that the Hotel itself sent to me to confirm reservation were paid in full then they kept charging the card 3 times. I had to call the credit card company to reverse all the extra charges the hotel staff was charging and didn't know how to reverse it. Booking did not sent confirmation to the hotel and the hotel said that they no longer go thru booking. I was there for my husband funeral. The hotel said that they don't use booking anymore and that is why all the BS. But booking should have sent confirmation to hotel. It was totally BS

no

no

The clerk was very helpful, resourceful, and kind. Set a welcoming tone.

The parking is a challenge. More lights in the parking area. It seemed local construction people used the morning breakfast.

The breakfast was mediocre. And, we noticed the back kitchen was filthy when the door opened back there. So, the second day we decided to have breakfast outside of the hotel. The room was clean and the hallways were clean. The hotel was fairly quiet at night and the location was pretty good. Parking was adequate.

The lighting in the room was very dark at night and inadequate. We're used to bright white lights in our home. The breakfast wasn't really very good. And, the back kitchen was very dirty. And, there weren't enough bath towels when we arrived, but the staff brought them up right away after we called for more. There was only one elevator working, so it was a little inconvenient when we had to use it. We ended up taking the stairs a few times.

Very clean

Nothing

Very accommodating with mobility accessible room and pup, location was great and full breakfast

Seperate rooms with 2 queens and bathrooms in one room and king bed and bathroom in the other room. Had privacy

all 4 rooms were prepaid a month before the check in date Thru booking.com. Front desk had no confirmation of rooms prepaid. Tried to keep charging my credit card 3 times. Had to find the confirmation email from the hotel to show rooms were all paid for. At front desk for 1 hour trying to check in. Had to contact the credit card company to have all charges reversed because the front desk person instead of reversing charges kept charging the credit card.

Set back from the street

Laundry required quarters