3 Peaks Lodge

We have stayed at 3 Peaks Lodge several times over the last bunch of years. Each time we have stayed, we enjoyed the simplicity, efficiency of staff, and cleanliness of our room and the property in general. We love Keystone and usually visit a couple of times per year. That said, we reserved a room for 9/26 to see the aspen trees at their peak. We arrived at 3 Peaks at about 8:30 pm to find that our room was not ready. In telling us the room was not ready, the gentleman at the front desk exclaimed "F****** unbelievable" as he saw that there was no clean room for us. (I can imagine that he had to go make it right as housekeeping staff probably was gone for the day). As my wife and I had our kids there to hear this, we wished he could have used more professional words. He did feel bad about our room not being ready and dutifully went about getting a room ready for us as we ate some dinner in the lobby. About 15 minutes later, he informed us that the room was ready. We thanked him, grabbed the keys, and headed to the room. Sadly, upon entering the room, it was obvious that it had not been cleaned. The carpet had noticible specs of all kinds of things scattered throughout the room. Surfaces were dirty, especially the toilet which had all kinds of stuff including hairs on the rim (sorry to include the yucky details). There was a dirty, crusty black hand towel in the bathtub and we were left with 1 clean towel. As we knew there weren't any other rooms clean, we just decided to deal with it. As we left the next morning, there was nobody at the desk to notify of all this so we just left. As I said at the beginning, we've had plenty of good stays at 3 Peaks, however this was not one of them.

This cozy cabin is all about location and views for the best price around.

The property was fine but needs to be maintained. When we arrived there was a half roll of toilet paper and the front desk person informed us they hadn't restocked. So he found another half roll in an empty room that he gave us.

Had a great stay there the staff was very friendly and inviting. The room was clean, was missing toilet paper, but besides that, overall great stay! Plus, a lovely and convenient location!

Avoid this hotel at all costs. The room was not cleaned, at all from previous guest. The toilet and bathroom were left with evidence of the previous occupant. My wife and my 18 month old had to strip our beds and change our sheets. They only provided sheets and towels for us to change ourselves, and would not allow us to clean the bathrooms or have anything to clean up. My wife was livid, and at 10:30 pm as I was changing the sheets, I was regretting booking this hotel. When we tried to speak to a manager the next day, my wife waited for an hour and no one was down stairs at all. Same for me when I left at 7am. Since leaving we have tried calling more than 10 times and no one will answer the phone. AWFUL customer service. Absolutely the worst hotel experience we have ever received!

Beautiful mountain view. The bed was not very comfortable and sagged in the middle so you would roll to the middle of the bed. It was nice and peaceful and the staff was very friendly. The property was very clean inside and out. We would stay here again!

The location of this property was great. The price was really fair, but the facility shows some wear.

It was nice

Mountain View

The mattress was extremely soft -- it needs to be replaced.