Ramada by Wyndham Baltimore West

Decent structural bones. But it has been allowed to run far below standard. One room: a broken front glass sheet covered with plywood. Another: curtain rod broken halfway down looking abandoned. Most curtains need to be replaced. Garbage in bins near the rooms is NOT removed nearly enough. So the wind blows it all over the place leaving the place looking derelict. Which ties in with the fact that it looks like a homeless shelter. Multiple people there looking like they're living there. People who litter, make disturbing noise, SMOKE just outside the rooms and help the place look run down. Tried staying in two rooms before leaving. BOTH STANK of cigarette smoke, had MULTIPLE cigarette burns on the sheets, bed and chair. The pillows were thin and small like they'd been cut in half. Bathtubs looked FILTHY like they had been permanently stained and needed to be thrown out. The pictures online are HIGHLY MISLEADING. The name on the property is synonymous with high standards and it appears doubtful that they have inspected recently. They need to STRIP this franchise. It is NOT FIT for habitation at the listed price. For a mere $5 more per day I got another place 10 TIMES better. In EVERY way. And as for the service: moderately polite front desk. HORRIBLE housekeeping who BARGED into one room before waiting for an answer while someone was naked and PEEKED through the door when they opened it and it is barred. Front desk seems aware. Two words: DISGUSTING AND AWFUL

DO NOT STAY I booked a non smoking room and tried to cancel that day and wasn’t allowed. So I went to check in the night of my trip, front desk denied they were called about cancellation. Gave me a room that smelled like smoke, was told maybe someone smoked in there last(really??!!) asked for another room, this one also smelled like smoke, the mattress was dirty, floor was dirty along with windows. I could not stay there with my daughter, it was disgusting. I had to book another hotel at 11 at night. This should not even be offered on Expedia as a property it’s embarrassing. I will be fighting for a refund.

The staff was nice and let us check-in early at 1pm since we had to change for a wedding and leave by 1:20pm. The AC worked well however the rest of the room was a mess. All the furniture was beat up.There was no mini fridge or microwave. The bathroom was dirty and we did not shower there. There was no soap or shampoo.There were 2 towels and 1 hand towel that looked dirty. The topper on the bed was beat up and had cigarette burns. The pillows were so old and flat. The complimentary breakfast was only bread, bagels, cereal, & coffee without even hard boiled egg. It was noisy at night and felt unsafe to go outside. It was a non smoking room that smelled like smoke. The smoke detector was disconnected and put in a drawer. Honestly this was the most run down motel I've stayed in my life.

Extremely poorly managed. Roaches (crawling ) and remnants of bed bugs infestation. (Dried bed bugs along baseboards). The room I reserved (with king size bed) was not available. The stuff is unfamiliar with ID processing of the guests. (i.e. inappropriate questions were asked). This property needs to be investigated for compliance and public health reasons. I have blacklisted it in our database.

Has roaches and mice and we were locked out our room all night

Not satisfied at all

The pictures on Expedia are very misleading. The pictures make this place look amazing! This is not the case at all. The reception office is very rundown and dirty. I was very hesitant on even getting a key. When I unlocked the door and went in to the room, my husband and I were completely shocked!! This room is very rundown. The office chair was completely torn, burn marks in the sheets to to mention very diry. We walked back out immediately and went to the reception and told her we cannot stay here because is very rundown and not clean. I returned the key. She offered me another room and I declined. She said Expedia would have to get in touch with her to issue a refund. I have reached out to Expedia 3 times now and they have yet to make contact with this lady at the desk. They called and emailed and still no response. They said I need to wait 72 hours for the hotel to respond. This is unacceptable. I recommend anyone looking at this hotel to look elsewhere.

The stay was bad roaches on was the bed burn marks in the bath and on the side room was dirty there was garbage all outside every to the point i didn't stay or sleep there

Good

I liked that I was treated fairly and not given resistance, but the beds were filthy, so were the towels, and tub, and toilet. I was shown a second room but it was in the same condition.